Customer Service and Sales Team Leader
ECB- Senator Cards
Keywords
Skills
Microsoft office packages, Internet, email, Party Processor, Prepaid Card System
Project history
01/2010
-
12/2016
* Manage customer Service team and ensure smooth running of the department to
build customer confidence.
* Ensure timely dispatch of cardholder statements by the second day after statement
date.
* Ensuring timely processing of customer's direct debits
* Ensuring customer correspondences are responded to within specified timelines.
* Follow-up the card applications with various departments to ensure a favourable
turn around time.
* Ensure safekeeping of the Cards in the safe and under dual custodianship at the
close of business.
* Ensure daily Card reconciliation.
* Ensure the embossed cards are issued to the respective cardholders after
embossment.
* Prepare monthly reports on the replacements/re-issued/renewed cards
* Assess all new applicants, renewals, replacements and re-issues before being
forwarded to credit dept.
* Verification of Card application KYC documentation and due diligence.
* Updating Cardholders on any changes or new developments.
* Participate in Bank PR Activities e.g. Golf Tournaments, CSR
* Ensure that Cardholders receive quality service and their complaints are
efficiently and professionally resolved.
* Conduct Customer education and encouragement of card usage to achieve
maximum utilization, re- activation of dormant accounts..
* Assist in promotion of the value added products
* Signing up new customers
* Preparing Charge backs for processing.
* Ensuring that the Document checklists are incompliance with approved facility
approval conditions.
build customer confidence.
* Ensure timely dispatch of cardholder statements by the second day after statement
date.
* Ensuring timely processing of customer's direct debits
* Ensuring customer correspondences are responded to within specified timelines.
* Follow-up the card applications with various departments to ensure a favourable
turn around time.
* Ensure safekeeping of the Cards in the safe and under dual custodianship at the
close of business.
* Ensure daily Card reconciliation.
* Ensure the embossed cards are issued to the respective cardholders after
embossment.
* Prepare monthly reports on the replacements/re-issued/renewed cards
* Assess all new applicants, renewals, replacements and re-issues before being
forwarded to credit dept.
* Verification of Card application KYC documentation and due diligence.
* Updating Cardholders on any changes or new developments.
* Participate in Bank PR Activities e.g. Golf Tournaments, CSR
* Ensure that Cardholders receive quality service and their complaints are
efficiently and professionally resolved.
* Conduct Customer education and encouragement of card usage to achieve
maximum utilization, re- activation of dormant accounts..
* Assist in promotion of the value added products
* Signing up new customers
* Preparing Charge backs for processing.
* Ensuring that the Document checklists are incompliance with approved facility
approval conditions.
01/2005
-
12/2009
Customer Service Officer
Southern Credit Banking Corporation - Senator Cards
* Handle all kinds of customer queries, e.g. telephone enquiries to ensure their
confidence, satisfaction and loyalty.
* Ensure timely dispatch of cardholder statements by the second day after statement
date.
* Ensuring timely processing of customer's direct debits
* Preparing adjustments and draft required response letters.
* Follow-up the card applications with various departments to ensure a favourable
turn around time.
* Ensure safe keeping of the cards in the safe and under dual custodianship at the
close of business.
* Ensure daily card reconciliation
* Ensure the embossed cards are issued to the respective cardholders after
embossment.
* Prepare monthly reports on the replacements/re-issued/renewed cards
* Assess all new applicants, renewals, replacements and re-issues before being
forwarded to credit dept.
* Verification of card application KYC documentation and due diligence.
* Updating Cardholders on any changes or new developments.
* Participate in Bank PR Activities e.g. Golf Tournaments, CSR
* Ensure that Cardholders receive quality service and their complaints are
efficiently and professionally resolved.
* Conduct Customer education and encouragement of card usage to achieve
maximum utilization, re- activation of dormant accounts..
* Assist in promotion of the value added products
* Signing up new customers
* Preparing Charge backs for processing.
* Ensuring that the Document checklists are in compliance with approved facility
approval conditions.
confidence, satisfaction and loyalty.
* Ensure timely dispatch of cardholder statements by the second day after statement
date.
* Ensuring timely processing of customer's direct debits
* Preparing adjustments and draft required response letters.
* Follow-up the card applications with various departments to ensure a favourable
turn around time.
* Ensure safe keeping of the cards in the safe and under dual custodianship at the
close of business.
* Ensure daily card reconciliation
* Ensure the embossed cards are issued to the respective cardholders after
embossment.
* Prepare monthly reports on the replacements/re-issued/renewed cards
* Assess all new applicants, renewals, replacements and re-issues before being
forwarded to credit dept.
* Verification of card application KYC documentation and due diligence.
* Updating Cardholders on any changes or new developments.
* Participate in Bank PR Activities e.g. Golf Tournaments, CSR
* Ensure that Cardholders receive quality service and their complaints are
efficiently and professionally resolved.
* Conduct Customer education and encouragement of card usage to achieve
maximum utilization, re- activation of dormant accounts..
* Assist in promotion of the value added products
* Signing up new customers
* Preparing Charge backs for processing.
* Ensuring that the Document checklists are in compliance with approved facility
approval conditions.
01/2002
-
01/2005
Personal Assistant
Southern Credit Banking Corporation
* Typing all correspondences.
* Operating the Switchboard.
* Sorting and dispatching outgoing and incoming mails.
* Batching files.
* Filing
* Taking Minutes for all the departmental meetings
* Receiving customers/visitors and announce/direct them to the relevant person.
* Providing immediate response to internal and external Customer queries and
complaints
* Preparing the board reports for dispatch to the directors
* Booking appointments for the Card Management
* Operating the Switchboard.
* Sorting and dispatching outgoing and incoming mails.
* Batching files.
* Filing
* Taking Minutes for all the departmental meetings
* Receiving customers/visitors and announce/direct them to the relevant person.
* Providing immediate response to internal and external Customer queries and
complaints
* Preparing the board reports for dispatch to the directors
* Booking appointments for the Card Management
01/1997
-
01/2002
Personal Assistant
Dale Ventures Ltd
* Typing all correspondences.
* Operating the Switchboard.
* Sorting and dispatching outgoing and incoming mails.
* Handling petty cash.
* Filing
* Taking Minutes.
* Receiving customers/visitors and announce/direct them to the relevant person.
* Managing customer's account
* Providing immediate response to customer queries and Complaints.
* Operating the Switchboard.
* Sorting and dispatching outgoing and incoming mails.
* Handling petty cash.
* Filing
* Taking Minutes.
* Receiving customers/visitors and announce/direct them to the relevant person.
* Managing customer's account
* Providing immediate response to customer queries and Complaints.
Local Availability
Open to travel worldwide
Available
