07/06/2026 updated
HA
100 % available
Junior Data Entry Clerk & Administrative Support Specialist
Santo Doningo, Dominican Republic
Only remote
Surveyor DegreeRecords ManagementJob Entry Subsystem 2/3Manual Data Entry
Data Entry & Verification
Accurate alpha and numeric data entry, data verification, record updating, error checking, and data cleaning across multiple platforms including Microsoft Excel and Google Sheets, maintaining a zero error record in performance reporting.
CRM & Software Proficiency
Proficiency in Salesforce, Zendesk, HubSpot, and Freshdesk for entering and verifying detailed case notes, managing customer records, and organizing digital documents according to established procedures.
Reporting & Spreadsheet Management
Building and maintaining weekly and monthly reporting spreadsheets in Microsoft Excel and Google Sheets, used by management for staffing and training decisions, reducing preparation time by approximately 30 percent.
Digital Filing & Document Organization
Organizing and filing digital documents, call logs, team records, and customer feedback within CRM systems to create reliable and up-to-date sources of information.
Microsoft Office Suite
Strong command of Microsoft Excel and Microsoft Word for data management, record maintenance, and administrative support tasks.
Time Management & Independent Work
High accuracy and fast typing combined with strong time management skills, enabling effective handling of high-volume workloads independently while meeting deadlines.
Data Discrepancy Identification & Reporting
Identifying and correcting missing or incorrect account information and reporting discrepancies to supervisors to keep databases clean and current.
Technical Recordkeeping
Background in precise measurement, mapping, and technical recordkeeping from surveyor training, providing a strong foundation for accuracy-focused data work.
Accurate alpha and numeric data entry, data verification, record updating, error checking, and data cleaning across multiple platforms including Microsoft Excel and Google Sheets, maintaining a zero error record in performance reporting.
CRM & Software Proficiency
Proficiency in Salesforce, Zendesk, HubSpot, and Freshdesk for entering and verifying detailed case notes, managing customer records, and organizing digital documents according to established procedures.
Reporting & Spreadsheet Management
Building and maintaining weekly and monthly reporting spreadsheets in Microsoft Excel and Google Sheets, used by management for staffing and training decisions, reducing preparation time by approximately 30 percent.
Digital Filing & Document Organization
Organizing and filing digital documents, call logs, team records, and customer feedback within CRM systems to create reliable and up-to-date sources of information.
Microsoft Office Suite
Strong command of Microsoft Excel and Microsoft Word for data management, record maintenance, and administrative support tasks.
Time Management & Independent Work
High accuracy and fast typing combined with strong time management skills, enabling effective handling of high-volume workloads independently while meeting deadlines.
Data Discrepancy Identification & Reporting
Identifying and correcting missing or incorrect account information and reporting discrepancies to supervisors to keep databases clean and current.
Technical Recordkeeping
Background in precise measurement, mapping, and technical recordkeeping from surveyor training, providing a strong foundation for accuracy-focused data work.
Languages
EnglishFluentSpanishNative speaker
Project history
Managed weekly data entry and verification of performance records for a team of 15+ agents in Microsoft Excel, tracking call quality scores, handle times, and resolution rates. Built and maintained weekly and monthly reporting spreadsheets used by management for staffing and training decisions, reducing preparation time by approximately 30 percent. Organized and filed team records, call logs, and customer feedback within the CRM system according to established procedures.
Entered and verified detailed case notes in Salesforce and Zendesk after every customer interaction, documenting issues, actions taken, and outcomes. Processed a high volume of customer cases daily under time-sensitive conditions while following established data entry procedures. Identified and corrected missing or incorrect account information and reported discrepancies to supervisors.