SERVICENOW Expert having 10 year experience

Project : Service now development
Period : Dec 2018 to Dec 2021

Role and responsibilities :

* Developed API integrations and process automation within the Service Now instance and other
Services application
* Worked on Integration with SAP Gateway Application , DELL , PowerBI , SecureWork with Service
Now
* Worked on ITOM Modules Implementation , Enhancement and Discovery Process , Service Mapping of
Business Applications
* Worked on ITBM Modules ( Project Portfolio Management , Demand , Idea and Project Management)
Implementation and Custom modification as per requirement
* Implemented and Developed Custom Vendor Management Table and Custom business Application
* Expertise in modules ITSM , ITOM , CMDB, HAM and Discovery and Service Catalog
* Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI
Pages, Script Includes, Access Control Lists etc
* Leading the Team to provide Technical solutions for all Enhancement, developing stories in
daily stand up call
* Involved in Technical discussion and Interacted with customers to gathering documents for Story
and Enhancement and Preparations
* Reviews and approves documentation and diagrams created by IT team members (e.g., system
specifications). Writes documentation, including technical standards and processes
* Participates in design, code, and test inspections throughout product life cycle to identify
issues. Participates as a technical consultant at other project meetings. Presents technical
status and issues at milestone reviews
* Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow
features
* Ability to manage tables , cmdb , discovery information in ServiceNow

Project : Service now development
Period : Sep 2016 to July 2018

Role and responsibilities :
* Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions,
UI Pages, Script Includes, Access Control Lists etc
* Experience working in asset form , hardware and computer form indepth knowledge of
synchronization and automation of asset update
* Experience working with email notifications, inbound actions, reports, gauges, and home pages.
* Experience on creation of catalog items, wizards, record producers, interceptors, user guide.

* Working on creation and customization of complex workflows and custom workflow activities.
* Worked with transform maps, data sources and different transform scripts for data loads and
management.
* Working with schedule jobs, events and triggers to manage business needs and handle background
work

Work Experience:

Company : iGATE
Designation : Senior Software Engineer
Project : Service now development
Period : Dec 2014 to Aug 2016

Role and responsibilities :


Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI
Pages, Script Includes, Access Control Lists etc.

* Core Application Policies, Interactions, Application Security, Events Notifications.
* Gathering requirements and converting BRD's into technical requirements. Created design plans
for Service Now enhancements

* Defining Service Level Agreements SLAs, notifications, and reports.
Service Catalog and Request Workflow Design and Configuration.
* Designing the Content Management System for Various system which involved layout, UI pages,
CSS and service catalog work.
* Created various workflows for Incident Management, Change Management, Service Requests and
SLA's.

* Working on creation and customization of complex workflows and custom workflow activities

* Develops and executes plans and procedures for data conversion, customer acceptance criteria
and installation strategy.
* Use Administration of common platform applications: Knowledge Base, SLA's, and Reporting etc.
* Migration of customizations from one instance to other instance.