Profileimage by MaLourdesKatrina Esguerra My name is KATRINA. I'm a General Virtual Assistant from MALABONCITY

Ma Lourdes Katrina Esguerra


Last update: 12.06.2023

My name is KATRINA. I'm a General Virtual Assistant

Company: Sutherland Philippines
Graduation: Bachelor of Business Administration Major in Marketing
Hourly-/Daily rates: show
Languages: English (Full Professional)


Project Management Administrative Operations Technical Acumen Research Calendar Management Data Entry Records Management General Administrative Support Instant Messaging Office Suite + 9 more keywords




I am your General Virtual Assistant who can provide administrative, technical, or creative support remotely. Here are the fundamental skills I possess :
  1. Communication Skills: I can communicate through various channels, such as email, phone calls, video conferences, and instant messaging.
  2. Organizational Skills: I have excellent organizational skills to manage my time, prioritize tasks, and meet deadlines. This includes scheduling appointments, coordinating meetings, and maintaining calendars.
  3. Administrative Support: I handle administrative tasks like managing emails, handling correspondence, organizing files, data entry, and creating reports. I am proficient in office software like Microsoft Office or Google Suite.
  4. Customer Service: I am responsible for handling customer inquiries, resolving issues, and providing support. I have good customer service skills to handle client interactions in a professional and helpful manner.
  5. Research Skills: I conduct online research on various topics, gather information, and provide summaries or reports based on the findings. 
  6. Technical Skills: Depending on the client's requirements, I have  technical skills such as proficiency in using specific software or tools, basic troubleshooting, managing websites or social media accounts.
  7. Project Management: I am involved in managing projects, coordinating tasks, and ensuring timely completion. I possess project management skills, including task delegation, tracking progress, and effective communication with team members.
  8. Flexibility and Adaptability: I work with different clients or projects, I have adaptable and flexible approach. I can quickly learn new tasks, adjust to different work environments, and handle changing priorities.
  9. Problem Solving: I encounter various challenges in my work. Strong problem-solving skills allow me to identify issues, develop solutions, and make decisions independently when necessary.
  10. Professionalism and Confidentiality: I handle sensitive information and work closely with clients. I must maintain professionalism, handle confidential data with care, and maintain client confidentiality.

Project history

03/2014 - Present
Associate IT-Helpdesk
Sutherland Philippines (Other, 500-1000 employees)

07/2011 - 12/2013
Customer Service Representative
Sykes Asia Inc (Other, 500-1000 employees)

11/2008 - 04/2011
Account Specialist
Pacific Hub Corporation (Telecommunications, 50-250 employees)


Virtual Assistance and Social Media Marketing Training

Local Availability

Only available for remote work
Profileimage by MaLourdesKatrina Esguerra My name is KATRINA. I'm a General Virtual Assistant from MALABONCITY My name is KATRINA. I'm a General Virtual Assistant