Technology Lead (IT & Application Management, Devops, ITIL, DataScience, Cloud, CI/CD, AZURE)

Technology Lead
Infosys Limited
Client: UBS AG
Project: Group-Ops/IB-Tech PostTrade FXMM – IT Division
Location: Zurich, Switzerland Sep 2015 to**Present
- Providing day to day IT Technical support to Forex & Money-Market FO Applications, handling Business and Operational issues. Managing crisis/serious Incidents using Command & Control technique to ensure BAU; and playing role of Application SME.
- Acts as a strong gatekeeper for new developments on existing applications in the Scrum team.
- Implement and improve the CI/CD pipeline with the preferred DevOps tools to ensure continuous delivery. Automating repeated processes to support scalability and reduce manual errors.
- Key responsibilities include, but are not limited to, understanding needs of business stakeholders, leading L2, L3 & support teams to identify best possible solutions. Drawing up project requirements, schedules, timelines, managing releases, assigning and delegating responsibilities to team members (both offshore & onshore) and mentoring them in the course of the project.
- Automation of repetitive L2 work, Job Monitoring & Alerting through automations, Business Continuity Planning for Group-ops functions.
- Driving Automation and efficiency Improvement with help of latest tools (SPLUNK, APPDYNAMIC, etc.), technologies (BIG DATA, NO-SQL, etc.), and processes (ITIL, DevOps, Agile) and adopted them in the working environment to increase the efficiency and effectiveness.
- Create/Present proactive proposals for cost optimization and reduction of Risk to Bank (E.g. Regulatory reporting, Archive re-engineering, Implementation of IFRS/XBRL in regulatory reporting. Decommission of redundant Infrastructure etc.)
- Extensively worked on the implementation of Oracle Exadata Solutions in the Investment Bank.
- Excellent understanding of BCM process, driven various BCM tests, experienced in handling real time fail over and fall back activities.
- Coordinating major releases with Dev, Deployment & Infra teams and possess good track of leading successful releases by following ITIL Release management processes.

Client: UBS - EMEA Operations
Project: Financial Ledger / Global General Ledger (GGL) Services
Location: London, UK Jan 2015 to Sep 2015
Location: Singapore Dec 2011 to Dec 2014

- Played a key role (SME) in L2 Production & Development Support. Well-handled ETL Batches,
Informatica job designing and deployments in production, Bug Fixes, DB Tunings, Automations and
Enhancements.
- Managed ~92K scheduled Batch Jobs (cronjobs, Autosys) for General Ledger and provided Real
time solution to critical production problems.
- Tracked, logged and responded to support tickets to ensure smooth BAU activities. Performed
user account maintenance, managed incidents and provided resolution for end-user's technical
challenges. Troubleshoot hardware/software issues.
- Problem Management: Proven ability to deep-dive into the recurring issues and find the root
cause by analysing the log files, symptoms, timing, etc. Ability to articulate and influence the
development team, infrastructure team and others to provide a solution to fix the root cause and
prevent the recurrence of issues.




- Coordinate resolutions with development team, BA and testing teams for implementing
production changes for performance improvement.
- Ensured that complex defects and problems were resolved through production releases/upgrades.

Client: National Commercial Bank Capital
Project: Mutual Fund and Corfax Production Support
Location: Bahrain, UAE

- Worked as a Level 2 Support for the Mutual Fund production (used Progress 4GL Technology)
support team.
- Production support for the Client facing workstation and Client Relationship Management (CRM)
applications in Prime Brokerage area of the bank
- Coordinating with business users for all the queries in the Mutual Fund business support area
- Primarily owned the Disaster Recovery (DR) activity in the MF area which includes Trade
processing, Ledger, Reference data, Billing Engine and Client reporting applications
- Performed the complete BCP test by failing over the PROD to BCP environment as part of Disaster
Recovery activity
- Saved up to 200K USD per quarter by implementing ITIL to streamline the support processes
- ITIL Problem Management and coordinating with development team to get the known errors
resolved. ITIL Change and Release Management.