03/18/2025 updated
100 % available
System Support Engineer with 2+ years experience in technical support and troubleshooting
India Bachelor of computer application
Amazon Web ServicesApple Mac SystemsTechnical SupportJIRAMicrosoft AzureComputer SecurityDynamic Host Configuration ProtocolLinuxDesktop SupportDomain Name System (DNS)Issue Tracking SystemsVirtual Private Networks (VPN)Network ProtocolsRemote Desktop ServicesCloud ServicesSoftware EngineeringTCP/IPTeamViewerRemote SupportZendeskServicenowDiagnostic Skills
Technical Support & Troubleshooting
Expertise in providing technical support and troubleshooting for Windows, macOS, and Linux systems.
Remote Support Tools
Proficient in using remote support tools such as TeamViewer, AnyDesk, and Microsoft Remote Desktop.
Networking
Knowledge of networking protocols including TCP/IP, VPN, DNS, and DHCP.
Ticketing Systems
Experience with ticketing systems like ServiceNow, Zendesk, and JIRA for managing service requests.
Cloud Services
Familiarity with cloud services including AWS, Azure, and Google Workspace.
Cybersecurity
Understanding of cybersecurity best practices and awareness training.
Hardware & Software Diagnostics
Capability to diagnose and resolve hardware and software issues across multiple platforms.
Expertise in providing technical support and troubleshooting for Windows, macOS, and Linux systems.
Remote Support Tools
Proficient in using remote support tools such as TeamViewer, AnyDesk, and Microsoft Remote Desktop.
Networking
Knowledge of networking protocols including TCP/IP, VPN, DNS, and DHCP.
Ticketing Systems
Experience with ticketing systems like ServiceNow, Zendesk, and JIRA for managing service requests.
Cloud Services
Familiarity with cloud services including AWS, Azure, and Google Workspace.
Cybersecurity
Understanding of cybersecurity best practices and awareness training.
Hardware & Software Diagnostics
Capability to diagnose and resolve hardware and software issues across multiple platforms.
Languages
EnglishNative speaker
Project history
Provide Level 1 & 2 technical support, troubleshoot hardware and software issues, manage service requests, collaborate with IT teams for updates and installations, assist in user training, and maintain user accounts and permissions.