Senior Servicenow/ Freshservice developer

I bring over 5 years of specialized experience in ServiceNow and Freshservice, helping global clients streamline their IT operations and enhance service delivery. My core strength lies in understanding complex business requirements and translating them into scalable, automated workflows using ITSM, HRSD, and CSM modules.   I have extensive hands-on experience with ServiceNow development, including custom app creation, Flow Designer automation, scripting with Glide and JavaScript, and configuring Service Portals and Workspaces. I'm skilled in integrating ServiceNow with third-party tools such as Jira, Azure AD, and Slack using REST and SOAP APIs. Whether it’s creating dynamic catalog items, building scoped applications, or optimizing CMDB structures, I focus on delivering high-performance, user-friendly solutions tailored to each client’s unique needs.   On the Freshservice side, I specialize in automation rules, workflow configuration, SLA setup, and data migration. I've helped several organizations set up Freshservice from scratch, enhance their incident and change management processes, and leverage analytics for better decision-making.   My experience spans industries including healthcare, legal, retail, and SaaS. I’m comfortable working in Agile environments and regularly collaborate with global teams. I place high value on communication, transparency, and long-term client relationships, which is why I’ve consistently earned 5-star reviews.   With a deep understanding of both platforms and a passion for process optimization, I empower IT teams to operate more efficiently and provide better service experiences. Whether you're starting from scratch, migrating systems, or looking to extend your existing capabilities, I offer end-to-end support that drives results