11/26/2024 updated
100 % available
Experienced Capacity and Availability Management Team Lead
Bulgaria Information Technologies
Agile MethodologyData AnalysisTechnical SupportCapacity ManagementServicio al ClienteConfiguration Management DatabasesCustomer Communications ManagementGovernanceInformation Technology Infrastructure Libraries (ITIL)Incident ManagementProject ManagementScrum MethodologyPower BIServer Supported GamingService Management
Service Management
Extensive experience in Capacity Management, Availability Management, and Critical Incident Management with 11 years of expertise in various roles.
People Management
5 years of experience in Team Lead roles, focusing on leadership, communication, and motivation of team members.
Project Management
4 years of experience in Agile and Project Management as part of the development team, with proficiency in Scrum Master and Product Owner roles.
Technical Support
2.5 years of experience in Wintel Server Support, including incident management and customer communication.
Process Governance
11 years of experience in process governance, ensuring efficient workflow and adherence to best practices.
Reporting and Analytics
Proficiency in various reporting tools and Power BI reporting creation with 13 years of experience in using MS Office and CMDB.
ITIL Framework
Certified in ITIL Service Transition and ITIL Service Operation, with practical application in service management processes.
Extensive experience in Capacity Management, Availability Management, and Critical Incident Management with 11 years of expertise in various roles.
People Management
5 years of experience in Team Lead roles, focusing on leadership, communication, and motivation of team members.
Project Management
4 years of experience in Agile and Project Management as part of the development team, with proficiency in Scrum Master and Product Owner roles.
Technical Support
2.5 years of experience in Wintel Server Support, including incident management and customer communication.
Process Governance
11 years of experience in process governance, ensuring efficient workflow and adherence to best practices.
Reporting and Analytics
Proficiency in various reporting tools and Power BI reporting creation with 13 years of experience in using MS Office and CMDB.
ITIL Framework
Certified in ITIL Service Transition and ITIL Service Operation, with practical application in service management processes.
Languages
BulgarianNative speakerGermanGoodEnglishFluent
Project history
Leading the Capacity Management Processes Team, providing people leadership, process governance, and customer communication. Collaborating with delivery teams and Azure Arc project team for reporting integration.
Managed High Priority Incident Management Processes for HPIM customers. Responsibilities included people micromanagement, service integration, and Windows server administration for customer accounts.
Handled Windows Server administration, customer communication process, and RTPA process integration, migration, and project participation.