06/09/2025 updated
100 % available
Multilingual Customer Service Specialist with International Business Background
Ankara, Turkey Bachelor in International Business and Finance
Web InterfacesAdobe IllustratorAdobe PhotoshopTechnical SupportCall CentersServicio al ClienteCustomer SatisfactionE-CommerceUser Interface DesignNegocios InternacionalesUser ResearchAdobe XDFigmaMultilingualism
My Skills & Experience: UI/UX Design + Customer Service
Hey there! I’m a problem-solver at heart with a unique combo of UI/UX design skills and call center experience—which basically means I obsess over making things easy and enjoyable for users, whether it’s a digital product or a human conversation. Here’s the lowdown on what I bring to the table:
UI/UX Design
- I design intuitive interfaces that don’t make people want to throw their phones. Think: clean layouts, logical flows, and buttons that actually look clickable.
- Tools I breathe in: Figma, Adobe XD, Miro for wireframing, and user research (because guessing what users want is a terrible strategy).
- Example: Redesigned a checkout flow for an e-commerce client—dropped cart abandonment by 15% just by simplifying the steps.
- 5 years of talking humans off ledges (figuratively, mostly). I’ve handled everything from angry “WHERE’S MY ORDER?!” calls to walking grandmas through tech support.
- Superpowers: Patience, turning complaints into solutions, and making people feel heard (even when the answer is “no”).
- Stats I’m proud of: 95% customer satisfaction, and I once talked a guy out of canceling his subscription by actually fixing his problem instead of reciting a script.
- Empathy meets design: My customer service time taught me how real people think—so my designs aren’t just pretty, they’re usable for actual humans.
- Detail-obsessed: I notice the tiny stuff (like why users get stuck on page 3 of your app) because I’ve spent years troubleshooting real frustrations.
- Communication chops: I can explain design decisions to non-designers (or calm down a screaming customer)—aka, I bridge gaps.
Languages
EnglishNative speakerPersianNative speakerTurkishNative speaker
Project history
Provided simultaneous interpretation for 100+ client meetings (English Turkish/Persian). Translated customer service documents, reducing language barriers for international clients. Maintained 100% confidentiality for sensitive discussions (legal, medical, business).
Delivered 95% customer satisfaction by resolving logistics inquiries via phone/email. Increased client retention by 20% through proactive follow-ups and tailored solutions. Managed 50+ daily interactions in English/Turkish/Persian, ensuring clear communication. Trained 5 new hires on CRM workflows and company policies.
Portfolio
Real Estate Website
As the UI/UX designer for Homees, a leading real estate company, I was responsible for creating an engaging and user-friendly website that simplifies the home buying process. My focus was on enhancing the user experience by designing intuitive interfaces and visually appealing layouts that effectively showcase properties.
https://www.upwork.com/freelancers/~01f210c051f60cc459?p=1927872476940705792
Seamless Global Logi
Designed and conceptualized a modern logistics platform featuring: Real-time order tracking system Multi-modal shipping solutions (air, ocean, drone) Client portal for document management Responsive interface for logistics partners Impact: Streamlined cross-border operations with emphasis on transparency and convenience. The design highlights key services like drone deliveries and digital documentation storage to address modern supply chain challenges.
https://www.upwork.com/freelancers/~01f210c051f60cc459?p=1927879284155826176