Desktop Support Technician
SVI- Philip Morris Gmbh
Keywords
Network Engineering
Wireless LAN
Active Directory
Apple IOS
Software Applications
Technical Support
IBM System I
VoIP
Computer Networks
Databases
Skills
Ich bin ein Netzwerk-, Backup- und Desktop-Support-Ingenieur mit über 5 Jahren Erfahrung in Deutschland und im Ausland. Meine Kommunikationsfähigkeiten in Englisch C2 und Deutsch C2 ermöglichen es mir, kulturelle, technische Unterschiede zu überbrücken und Verständnis zu fördern und bin ich Berufserfahrung in IT-Netzwerk und Systemadministration Data Center. Expert für Windows und Linux-basierte Serverkonfiguration und -verwaltung.
Project history
01/2023
-
02/2024
* Document and track tickets in Ticketing Tool Service Now (SNOW)
* Configure and hand over new devices to end users
* Troubleshoot software and hardware issues for users
* Backup and restore user data
* Install, upgrade, support, and troubleshoot Windows and Microsoft Office 365 issues and other
authorized desktop applications
* Repair any defective hardware according to Service Level Agreements and document changes in asset
information
* Handle Intune Company Portal App configuration and iOS device deployment
* Used and taught MS CoPilot for Data automation in MS Products
* Provide VIP/executive support as outlined by the customer
* Manage mobile devices including iOS and Android
* Configure and hand over new devices to end users
* Troubleshoot software and hardware issues for users
* Backup and restore user data
* Install, upgrade, support, and troubleshoot Windows and Microsoft Office 365 issues and other
authorized desktop applications
* Repair any defective hardware according to Service Level Agreements and document changes in asset
information
* Handle Intune Company Portal App configuration and iOS device deployment
* Used and taught MS CoPilot for Data automation in MS Products
* Provide VIP/executive support as outlined by the customer
* Manage mobile devices including iOS and Android
02/2021
-
01/2023
Network Administrator
Cognizant IT Solutions
* PC Installation during a Major PC Refresh
* On-Site Technical Support for Installing,
* Maintaining and Repairing Desktops, Laptops and Peripherals
* Supporting VOIP Network in a Cisco-Centered Network
* Maintaining Windows Platform Servers, Hardware and Software
* Installing and Configuring Software, Building New Servers, Network Monitoring, Migrating Data and
Windows Account Creation
* Operation and administration of the Backup and Restore solution Tina
* Adding a User Account and Assigning Priority.
Configure and maintain the organization's network, including both software and hardware such as routers and switches.
* On-Site Technical Support for Installing,
* Maintaining and Repairing Desktops, Laptops and Peripherals
* Supporting VOIP Network in a Cisco-Centered Network
* Maintaining Windows Platform Servers, Hardware and Software
* Installing and Configuring Software, Building New Servers, Network Monitoring, Migrating Data and
Windows Account Creation
* Operation and administration of the Backup and Restore solution Tina
* Adding a User Account and Assigning Priority.
Configure and maintain the organization's network, including both software and hardware such as routers and switches.
- Set up user accounts, assign permissions and passwords for the organization's employees.
- Manage network security by configuring firewall, antivirus software, and intrusion detection systems. Manage emails and configure anti-spam protection.
- Investigate the network for performance issues, such as system crashes, and then troubleshoot and document the identified problems.
- Manage and optimize server usage while backing up all important data.
- Review and ensure that all devices comply with industry standards.
09/2022
-
12/2022
Tech Lead
Mercedez Benz / BMH
* Install, maintain, and repair desktops, laptops, and peripherals
* Monitor performance, up time, and interoperability of proprietary applications
* Ensure FIX connectivity and Bloom berg performance
* Possess full command of Unix Command-line operations
* Set up equipment for employee use, including proper installation of cables, operating systems, and
software
* Conduct computer diagnostics to resolve problems
* Provide technical assistance and support to end-users, including training on equipment and software usage
* Interact with brokers to determine user PC and networking needs
* Manage computer and laptop imaging using Manteca Ghost
* Reinstall all network applications as necessary
*Operation and administration of the Backup and Restore solution Time Navigator from Atempo
* Created an effective lead generation process that increased conversion rates by 40%
* Monitor performance, up time, and interoperability of proprietary applications
* Ensure FIX connectivity and Bloom berg performance
* Possess full command of Unix Command-line operations
* Set up equipment for employee use, including proper installation of cables, operating systems, and
software
* Conduct computer diagnostics to resolve problems
* Provide technical assistance and support to end-users, including training on equipment and software usage
* Interact with brokers to determine user PC and networking needs
* Manage computer and laptop imaging using Manteca Ghost
* Reinstall all network applications as necessary
*Operation and administration of the Backup and Restore solution Time Navigator from Atempo
* Created an effective lead generation process that increased conversion rates by 40%
02/2020
-
02/2021
Network Engineer
Cerence GmbH
* Address network failures with Tier l/level solutions
* Resolve ticket issues and document activities (LAN and VOICE)
* Collaborate with team members to resolve key IT problems and complete projects
* Troubleshoot LAN and WLAN problems
* Migrate data from various software
* Re-image laptops and refresh PCs
* Set up laptops and desktops from 32-bit to 64-bit
* Manage user profiles for Windows, Outlook, Skype, and others
* Install and manage database software
* Provide IT support at the service desk or user help desk
* Install, configure, and administer hardware and software
* Manage USB boot keys
* Install Windows (XP, 7, 10)
* Configure VPN
* Set up and maintain hardware such as servers, switches, and routers
* Handle live site issues and troubleshoot
* Document all activities
* Resolve ticket issues and document activities (LAN and VOICE)
* Collaborate with team members to resolve key IT problems and complete projects
* Troubleshoot LAN and WLAN problems
* Migrate data from various software
* Re-image laptops and refresh PCs
* Set up laptops and desktops from 32-bit to 64-bit
* Manage user profiles for Windows, Outlook, Skype, and others
* Install and manage database software
* Provide IT support at the service desk or user help desk
* Install, configure, and administer hardware and software
* Manage USB boot keys
* Install Windows (XP, 7, 10)
* Configure VPN
* Set up and maintain hardware such as servers, switches, and routers
* Handle live site issues and troubleshoot
* Document all activities
06/2019
-
02/2020
Desktop IT Support
Logic IT
* Install and configure printers
* Install and configure Android and Outlook systems
* Provide IT user support in the service desk for Office 365
* Offer support to VIP and super VIP clients at their locations
* Construct personal computers
* Deploy and set up new machines for end users
* Install and configure Android and Outlook systems
* Provide IT user support in the service desk for Office 365
* Offer support to VIP and super VIP clients at their locations
* Construct personal computers
* Deploy and set up new machines for end users
06/2018
-
05/2019
SAP + 2nd level Support
ARD
(Telecommunications, 500-1000 employees)
- Bewertung und Prüfung der eingehenden Anfragen (Tickets, teilweise E-Mails)
- Bearbeitung von Tickets im Rahmen von Wartungsaufgaben (Anpassung) oder Änderungsanforderungen (Anpassung und technische Spezifikationen für die Entwicklungsabteilung)
- Erstellung von technischen Spezifikationen und Jira-Tickets bei Entwicklungsarbeiten
- Durchführung und Protokollierung von funktionalen Tests in der Entwicklungs- und Testumgebung
- Überarbeitung oder Ergänzung von Testplänen
- Dokumentation von Prozess- und Systemanpassungen in Confluence
Local Availability
Only available in München and 250 km around
