02/04/2025 updated
100 % available
IT project coordinator
Belgrade, Serbia Belgrade University of Mechanical Engineering
ResearchTechnical SupportElectrical EngineeringAutomationServicio al ClienteComputer ProgrammingDatabasesMobile Application SoftwareProject ManagementMechatronicsRobotics Design and ProductionWorkflowsSchedulingProcess AnalysisInstallation TechnologyCustomer SupportSoftware TroubleshootingTeam ManagementZendesk
Customer Support Automation
Expertise in Zendesk optimization, creating workflows, automation, and triggers. Implementation of self-served assistance via knowledgebases.
Project Management
Experience in planning, scheduling, and overseeing day-to-day operations. Coordination of project and program data, ensuring project deadlines are met.
Technical Support
Proficiency in providing T1 level support for mobile applications, reproducing and escalating issues, and creating issue trends for further investigation.
Software Troubleshooting
Skills in working with users, providing resolutions, and troubleshooting steps for software-related issues. Experience with software installations and networking problem-solving.
Team Management
Ability to create an inspiring team environment with open communication culture. Experience in delegating tasks, setting deadlines, and monitoring team performance.
Process Analysis
Proficiency in analyzing processes and finding best solutions and improvements. Skills in working under pressure and without supervision.
Mechatronics and Programming
Knowledge of mechatronics, robotics, programming, IT and data bases, and electrical engineering from academic background.
Expertise in Zendesk optimization, creating workflows, automation, and triggers. Implementation of self-served assistance via knowledgebases.
Project Management
Experience in planning, scheduling, and overseeing day-to-day operations. Coordination of project and program data, ensuring project deadlines are met.
Technical Support
Proficiency in providing T1 level support for mobile applications, reproducing and escalating issues, and creating issue trends for further investigation.
Software Troubleshooting
Skills in working with users, providing resolutions, and troubleshooting steps for software-related issues. Experience with software installations and networking problem-solving.
Team Management
Ability to create an inspiring team environment with open communication culture. Experience in delegating tasks, setting deadlines, and monitoring team performance.
Process Analysis
Proficiency in analyzing processes and finding best solutions and improvements. Skills in working under pressure and without supervision.
Mechatronics and Programming
Knowledge of mechatronics, robotics, programming, IT and data bases, and electrical engineering from academic background.
Languages
EnglishFluent
Project history
Planned and presented support solutions, transitioned from Gmail to Zendesk, optimized Zendesk with workflows and automation, implemented self-served assistance, and integrated chatbot with Zendesk.
Managed day-to-day operations, coordinated project data, followed up on development and project flow, ensured project deadlines were met.
Created team environment, set goals and metrics, delegated tasks, oversaw operations, monitored performance.