System Analyst

As a System Analyst, I was responsible for maintaining and improving virtualized IT infrastructure, primarily using VMware technologies. My role focused on deploying and managing virtual machines, automating operational tasks, and ensuring the availability and performance of critical systems. I worked closely with support teams and vendors, followed ITIL processes, and contributed to incident, change, and problem management.
I actively used tools like PowerShell to automate repetitive tasks, reduced support workload through system improvements, and ensured high availability during ESXi upgrades and system changes. By combining technical expertise with strong documentation and support skills, I helped maintain a reliable and secure IT environment.