BMC Remedy ITSM Consultant and Solutions Architect

* Gathered requirements from various business groups/users and converted business requirements
into functional specifications.
* Analyzed and evaluated these requirements within ITIL framework and industry best practices
* Involved in Installing and Configuring ITSM 7.6.
Installed, maintained, patched and monitored Remedy ARS to ensure the smooth operation of the
Remedy applications.
* Involved in upgrading Remedy system from ARS 6.3 to ARS 7.5.




* Installation and Configuring CMDB and involved in building Reconciliation Rules, Creating and
Running Jobs in RE Manager, working with classes and good knowledge of Common Data Model
Identified and defined new CIs in BMC Atrium CMDB.
* Customization of SRM per the client's requirements and Configure with respect to backend
applications i.e. Incident and Change Management.
* Worked on developing an application to integrate the Remedy Web services with Third Party
applications.
* Identified the Test requirements based on Application functional requirements, participated in Test
Plan Preparation.
* Written and executed test cases using Quality Center and Logged Defects.
* Involved in migration of definitions and data using Remedy Migrator 7.x, import, export tools,
from development to production system.

* Requirement Gathering, Analysis and Evaluation.
* Gathered requirements from various business groups/users.
* Installing, Customizing and Configuring Remedy Server 6.x/7.x and ITSM 7.0 migrating data to
the new environment.
* Extensively involved in the customization of Remedy Helpdesk Application 7.0 for the support
centre department.
* Involved in SRM application development and supporting the application. Configured different
approval rules and roles for the current setup.
* Configured different approval rules and roles for the current setup.
* Involved in migration of definitions and data using Remedy Migrator 6.x, import, export tools,
from development to production system.
* Involved in generating the emails and escalating to the appropriate managers depending upon the
business rules of the applications.
* Involved in implementation of Remedy Flashboards for various SLA, CTID problem ticket
statistics.
* Documentation of URS (User requirement Specification), FRS (Functional Requirement
Specification) and Validation Test Script.

* Worked with the end clients in gathering the Business requirements.
* Maintain SLA's in the team including the sales team.
* Created and maintained documentation such as Functional design documents, detailed documents,
data flow diagrams for all the internal projects.
* Support the Stake holders who consume the CMDB CIs.
* Worked on integration an external data source with CMDB.