10/04/2024 updated

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Transformation, Project, and Change Manager

Paris, France
Worldwide
BSc. (Econ) Business Administration, General Management & Marketing
Paris, France
Worldwide
BSc. (Econ) Business Administration, General Management & Marketing

Profile attachments

Paul Wilmer - Transformation, Change and Project Manager (Agile, PROSCI, Lean Six Sigma certified).pdf

Agile MethodologyBusiness To BusinessBankingBusiness AnalysisCustomer ExperienceChange ManagementComplianceDigitizationRecruitmentMarket ValueProject ManagementOperational ExcellencePredictive ModellingProcess DesignProduct ManagementRisk AnalysisStakeholder ManagementProcurementCoaching and MentoringDigital Strategy
Project and Change Management
Extensive experience in transformation, change, and project management with a focus on strategic execution and operational excellence.

Agile Methodologies
Certified PMI Agile practitioner with expertise in Agile@Scale transformation for BusDevOps and Agile organization redesign.

Business Analysis and KPI Management
Proficiency in OKR, VMOST & KPI set-up and management, with a strong focus on business value and KPI-driven project roadmap management.

Digital Transformation
Experience in designing and implementing digital strategies, particularly in banking and customer journey mapping for B2B services.

Procurement and Sourcing
Expertise in process design and digitalization for procurement, including 3rd party risk assessment and compliance management.

CX and IT Product Management
Skilled in CX process design, capability mapping, and Agile product management, including voice of customer and predictive modeling.

Stakeholder Management
Proficient in C-suite stakeholder management, coaching, and ensuring organizational adoption of change initiatives.
 

Experience

Professional experience10+ years
Freelancer since2016

Languages

GermanGoodEnglishNative speakerFrenchNative speakerDutchNative speaker

Project history

PROJECT MANAGER & BUSINESS CONSULTANT PROCUREMENT AND 3RD PARTY RISK

ING – GROUP PROCUREMENT

Banking & Financial Services

>10.000 team member

Rebalance procurement resource allocation, process redesign, and digitalization of inherent procurement and 3rd party risk assessments in a highly regulated environment.

PRODUCT OWNER BANKING & BEYOND BANKING SERVICES B2B

BNP PARIBAS – DIGITAL CX FACTORY

Banking & Financial Services

>10.000 team member

Define digital strategy and customer journey for B2B customers, design and prioritize digital capabilities aligned with '22-'25 B2B market strategy for Agile delivery.

CHANGE & ROLL-OUT MANAGER CROSS-BRAND CX

AIR LIQUIDE – CX HEALTHCARE

Pharmaceuticals & Medical Technology

>10.000 team member

Design and execute global governance and change management framework for local implementation of global CX processes.

PROGRAMME MANAGER CONTINGENT WORKFORCE STRATEGY & MANAGEMENT

AXA – GROUP PROCUREMENT

Banking & Financial Services

>10.000 team member

Define global contingent workforce strategy and target operating model, manage roadmap to organizational maturity.

TRANSFORMATION MANAGER AGILE@SCALE SCRUM/SAFE

ING – FRANCE RETAIL BANKING

Banking & Financial Services

>10.000 team member

Design and implement a new organizational structure and deploy Agile working methods for business & IT functions and leadership roles.

PROGRAMME MANAGING PMO “MODEL BANK”

ING - RETAIL BANKING

Banking & Financial Services

>10.000 team member

Ensure local delivery of ING’s global 360˚ transformation within ING France by governance methods and instances for delivery of BAU and programme assets.

LOYALTY AND RETENTION STRATEGY MANAGER / VOC AND CX RESEARCH MANAGER

NISSAN MOTOR COMPANY

Automotive & Vehicle Manufacturing

>10.000 team member

Define, execute, manage roll-out of Nissan's retention recovery strategy cross-function and cross-entities. Support strategy execution with continuous qualitative and quantitative CX market research and analytics.

DEALERSHIP NETWORK TRAINING MANAGER IN-STORE/POS CX

NISSAN MOTOR COMPANY

Automotive & Vehicle Manufacturing

>10.000 team member

Design and implement assessments and training curricula to support Nissan Sales & Service Way processes for customer facing dealer staff.

SENIOR CONSULTANT CUSTOMER RELATIONSHIP MARKETING & DIGITAL CX

CAPGEMINI

Internet & IT

>10.000 team member

Design and implementation of CX in sales and service for various industries supported by IT solutions (Siebel/Oracle CRM).

MARKETING & RESEARCH INTERNSHIP (DISSERTATION THESIS)

NOVARTIS PHARMA (S&M)

Pharmaceuticals & Medical Technology

250-500 team member

Research industry DMU's, stakeholder interactions and review USP and product marketing strategy.

Certificates

Certified DORA Trained Professional

Cyber Security GmbH, Switzerland

2024

Lean Six Sigma Black Belt

The Council for Six Sigma Certification (CSSC), USA

2024

Certified Change Practioner

PROSCI, USA

2024

Agile Certified Practitioner (PMI-ACP)

Project Management Institute, USA

2021

Digital Marketing

ESCP Europe, France

2016

Certified CRM Professional

Beeckestijn Business Programmes, Netherlands

2010

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