Contact Center Specialist

Results-driven IVR and Contact Center Specialist with over 3 years of experience specializing in Genesys Cloud CX and NICE CXone platforms. Adept at designing and implementing self-service IVR, Omni-Channel Orchestration Routing, and architecting advanced bot flows. Recognized for expertise in delivering conversational, speech-based interfaces, dynamic menus, secure payment handling, and seamless third-party integrations. Demonstrated ability to collaborate effectively within high-performing teams to optimize customer experience and operational efficiency.