07/08/2026 updated
100 % available
Principal Technical Writer & Solutions Consultant | AI/SaaS Documentation
Gurgaon, India
Only remote
MBA - Information Technology, IIS-AIMACME, New DelhiAbout me
Principal Technical Writer & Solutions Consultant with 15+ years of experience in AI, SaaS, developer documentation, presales, and sales enablement. Skilled in Docs-as-Code, Markdown, Git, Document360, and AI-assisted content creation. MBA (IT), CSPO, with experience supporting global enterprises.
Documentation of the ProcessesApplication Programming Interfaces (APIs)Software as a ServiceSoftware DocumentationSoftware Design DocumentsDocument ProductionProfessional Services AutomationWriting DocumentationTechnical DocumentationDesign DocumentationDocument Enterprise PlatformDocumentation Based CodingRedacción de DocumentosTraining DocumentationDocumentation System
Technical Writing and Documentation
Over 15 years of delivering technical documentation, user manuals, AI application docs, whitepapers, API references, and knowledge base content for global SaaS and enterprise clients. Authoring in Markdown using Docs-as-Code pipelines integrated with Git, enabling version-controlled, peer-reviewed documentation. AI-assisted content production using Claude, ChatGPT, and Grammarly Business to accelerate first-pass drafts and enforce style consistency.
API and Developer Documentation
REST API documentation using Swagger/OpenAPI; creation of integration guides, SDK references, and chatbot/conversational AI documentation for developer audiences. Mobile app, e-commerce platform, and digital transformation documentation aligned to developer portal standards.
Sales Enablement and Presales Support
Production of RFP responses, capability decks, solution briefs, competitive analysis documents, datasheets, and GTM content aligned to product positioning and sales strategy. Cross-functional collaboration with Product, Engineering, Sales, and executive stakeholders across UK, Germany, UAE, and India.
Product Lifecycle and Agile Documentation
End-to-end documentation across BRDs, FSDs, system architecture, test plans, and release notes within Agile sprint cycles using JIRA and Confluence. Knowledge base architecture and governance in Document360 including taxonomy design, content versioning, structured templates, and search optimisation.
AI/ML Platform Documentation
Documentation of AI-enabled platforms including intelligent workflows, rule engines, recommendation logic, and predictive decision systems for developer and business audiences.
Knowledge Base Management
Structured knowledge base management in Document360 and Confluence: taxonomy design, content versioning, structured templates, and onboarding flows optimised for self-serve support.
Video User Guide and Walkthrough Creation
Creation of video-based user guides and product walkthrough demonstrations using Camtasia and SnagIt to support customer onboarding and feature adoption.
Information Architecture and Taxonomy
Design of information architecture and taxonomy structures for large-scale documentation sets, ensuring discoverability and structured content governance.
BRD / FSD / SOP / System Architecture Documentation
Authoring of business requirements documents, functional specifications, standard operating procedures, and system architecture documentation for enterprise and SaaS clients.
Style Guide Development
Development and maintenance of documentation style guides to enforce consistency, tone, and formatting standards across large documentation teams and projects.
Over 15 years of delivering technical documentation, user manuals, AI application docs, whitepapers, API references, and knowledge base content for global SaaS and enterprise clients. Authoring in Markdown using Docs-as-Code pipelines integrated with Git, enabling version-controlled, peer-reviewed documentation. AI-assisted content production using Claude, ChatGPT, and Grammarly Business to accelerate first-pass drafts and enforce style consistency.
API and Developer Documentation
REST API documentation using Swagger/OpenAPI; creation of integration guides, SDK references, and chatbot/conversational AI documentation for developer audiences. Mobile app, e-commerce platform, and digital transformation documentation aligned to developer portal standards.
Sales Enablement and Presales Support
Production of RFP responses, capability decks, solution briefs, competitive analysis documents, datasheets, and GTM content aligned to product positioning and sales strategy. Cross-functional collaboration with Product, Engineering, Sales, and executive stakeholders across UK, Germany, UAE, and India.
Product Lifecycle and Agile Documentation
End-to-end documentation across BRDs, FSDs, system architecture, test plans, and release notes within Agile sprint cycles using JIRA and Confluence. Knowledge base architecture and governance in Document360 including taxonomy design, content versioning, structured templates, and search optimisation.
AI/ML Platform Documentation
Documentation of AI-enabled platforms including intelligent workflows, rule engines, recommendation logic, and predictive decision systems for developer and business audiences.
Knowledge Base Management
Structured knowledge base management in Document360 and Confluence: taxonomy design, content versioning, structured templates, and onboarding flows optimised for self-serve support.
Video User Guide and Walkthrough Creation
Creation of video-based user guides and product walkthrough demonstrations using Camtasia and SnagIt to support customer onboarding and feature adoption.
Information Architecture and Taxonomy
Design of information architecture and taxonomy structures for large-scale documentation sets, ensuring discoverability and structured content governance.
BRD / FSD / SOP / System Architecture Documentation
Authoring of business requirements documents, functional specifications, standard operating procedures, and system architecture documentation for enterprise and SaaS clients.
Style Guide Development
Development and maintenance of documentation style guides to enforce consistency, tone, and formatting standards across large documentation teams and projects.
Languages
EnglishNative speaker
Project history
Authored and maintained documentation for AI-enabled SaaS platforms including workflow automation, intelligent decision-support systems, rule engines, and predictive model workflows. Applied Docs-as-Code methodology using Markdown and Git repositories. Leveraged AI writing tools (Claude, ChatGPT, Grammarly Business) for first-pass content production. Managed structured knowledge bases in Document360 and Confluence. Documented API integrations and data pipeline workflows, produced Swagger-annotated API references, and delivered use-case-driven whitepapers and AI capability narratives for GTM and presales audiences.
Produced developer guides, configuration manuals, integration documentation, and system architecture docs for insurance SaaS platform stakeholders. Developed strategic product content aligning technical roadmap to market positioning and contributed to presales and GTM documentation assets.
Led documentation initiatives for enterprise insurance platforms, producing solution briefs, competitive analysis documents, and RFP responses. Developed capability decks, case studies, and presales documentation assets supporting Sales and Business Development teams.
Certificates
Certified Scrum Product Owner
Agile Alliance2020