Project Management Office (PMO) Lead

Project - Migration of on premises data to cloud data centre
Achievements/Tasks
Support project management team with day-to-day operational and administrative tasks and escalate whenever appropriate. Support with
resolving issues, risk management and controlling tasks (e.g. timelines, scope, budget, deliverables)
Responsible for action items and decision making.
Support the set up of change management and communication concept for project alignment with requirements and standards including
stakeholder analysis, communication plan , training plan etc.
Monitor change progress and report major change related milestones and issues. Collaborate with change leads in project and country level,
wherever applicable.
Track success criteria on project/function level - progress, budget, time, risks/issues, quality/compliance.
Have an overall overview and tracking on all testing deliverables across the project and ensure adherence and timely execution.
Ensure timely reporting of Defect Management Reporting and problem resolution jointly with CapGemini

Project - Leading a team of PMOs to handle 15+ projects (development, support, testing, etc.) comprising 500+ employees
Achievements/Tasks
Leading project management sessions among leads, delivery managers, project managers and peers to showcase various project related
statistics - project status, staffing plans, communication plans, onboarding & offboarding count etc. Highlighting compliance or any project
related issues in the session. Discussion on process improvement plans and it's execution.
Key point of contact for various stakeholders to reach out in case of any issues in operations, project management.
Ensuring all Key Performance Indicators(KPIs) are achieved as per the Statement of Work (SOW).
Business Continuity Management To ensure that business continuity is maintained even in crisis situations.
Assisting Delivery Excellence team in project governance, compliance and audit activities.

Project - Perform PMO activities for various projects for customer CITI BANK
Achievements/Tasks
Creating Statement of Work (SOW) between service provider and client. The contract highlight clauses like location of service, scope &
deliverable, staffing plan, project fees & schedule, acceptance criteria, business continuity plan, etc.
End to end support for onboarding newly confirmed associates and offboarding released associates.
Finance Management - Planning project budget, generating revenue realization reports, billing projection reports with an aim of gaining
maximum profitability.
Fulfilling staffing requirements received from customer for all projects by coordinating with Resource Management Group of the
organization.
Reporting monthly compliance dashboards to delivery managers, onsite engagement heads, group leaders.