* * Extending Remote Hands support for all client requests.
* * Mounting new devices like switches, routers, servers and firewalls etc.
* * Basic troubleshooting of the switches, routers and other network devices.
* * Cable patching and managing.
* * Maintaining proper temperature, humidity.
* * Creating and working on tickets for clients.
* * Performing Internal/external audits and Sharing reports to clients.
* * Active support via email with Request and Incident inboxes.
* * Contacting resolver team on priority tickets and chasing them to get timely
* updates for customers.
* * Checking and downloading server logs and alerts.
* * Creating TT in Sm9 tool depending up on the severity Like S1, S2, S3, S4 T
* T's.
* * Collecting logs and D-set report of the servers.
* * HDD replacement in server with customer approval.
* * Worked on Dom's (assert tracking, device commissioning and de device
* commissioning)
* * Monitoring the customer servers, services and application using Nagios and
* Check MK.
* * Terminating the link both device side and ISP side.
* * Extending Remote Hands support for Global clients (Equinox and Dallas).