04/22/2026 updated

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Sales Manager | Remote Sales | B2B & B2C

Gran Alacant, Spain
Only remote
Certified Optician (State-Accredited)
Gran Alacant, Spain
Only remote
Certified Optician (State-Accredited)

Profile attachments

CV_Chantal Melcher_2.pdf

Customer Relationship ManagementCold CallingSalesSales ManagementUpsellingCross SellingSales ConsultingB2C Marketing
B2B & B2C Sales
Over 13 years of experience in consultative sales across both B2C and B2B environments, with a proven track record in new business acquisition, closing, and revenue ownership.

Remote Sales & Social Selling
Strong expertise in remote sales and social selling, including generating, qualifying, and converting leads via social media and digital channels.

Lead Generation & Closing
Structured approach to needs analysis, offer creation, negotiation, and closing, with full responsibility for managing the entire sales funnel independently.

CRM & Sales Funnel Management
Management of the complete sales funnel, from initial contact through to closing, with experience in CRM tools and pipeline optimization.

KPI Tracking & Performance Analysis
Analysis of key performance indicators such as reach, conversion, and engagement to continuously optimize the sales pipeline and overall performance.

Account Management & Customer Retention
Long-term account management and customer development with a focus on sustainable relationships, complaint management, and high customer satisfaction.

Cross-Selling & Upselling
Revenue responsibility including cross-selling and upselling strategies to maximize customer value and drive business growth.

New Business Acquisition
Active acquisition of new customers through consultative sales approaches, both in-store and remotely, across multiple industries.

Revenue Responsibility
Full ownership of revenue targets, pricing decisions, and customer retention strategies across various sales roles.

Languages

GermanNative speakerEnglishFluentSpanishBasic knowledge

Project history

Sales Coach (B2C | Remote)

LC Performance Coaching
Conducted structured remote sales consultations. Sold customized coaching packages, including upselling. Managed the entire sales funnel independently. Performed needs analysis, offer creation, negotiation, and closing. Built and developed a personal B2C customer portfolio. Full responsibility for revenue, pricing, and customer retention.

Sales Consultant / Sales Representative (B2C | Remote)

Younique
Active new customer acquisition and relationship management. Revenue responsibility including cross-selling and upselling. Use of social media for lead generation, conversion, and retention. Long-term account management and customer development.

Sales & Social Media Manager (B2B/B2C | Remote)

Priocasa Immobilien
Developed and executed digital B2B and B2C sales strategies. Generated, qualified, and converted leads via social selling and digital channels. Analyzed KPIs (reach, conversion, engagement) to optimize the sales pipeline. Supported sales processes from initial contact to closing. Collaborated closely with sales teams and management.

Optician (Consultative B2C Sales)

Der Augenoptiker Roman Wagner
Consultative sales of high-quality visual aids and contact lenses. Responsibility for revenue growth and customer satisfaction. Customer retention and complaint management. Process optimization support for management. Deputy workshop manager with coordination of internal processes.

Optician (Retail Sales)

Apollo & Krass Optik
Active in-store sales and customer consulting. Needs analysis, product presentation, and closing. Cross- and upselling to maximize customer value. Ensured high service quality and conversion rates.

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