05/22/2025 updated

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Technical Support & Quality Data Management Professional

Mumbai, India
Worldwide
Bachelor of Science in Information Technology (BSc.I.T.)
Mumbai, India
Worldwide
Bachelor of Science in Information Technology (BSc.I.T.)

HTMLJava (Programming Language)Computer-Aided DesignAdobe PhotoshopData AnalysisAndroid Software DevelopmentSoftware ApplicationsTechnical SupportBusiness To BusinessServicio al ClienteCorelDRAW (Corel Software)SalesNetwork PerformancePivot TableNetwork TestingTestingDemonstration SkillsTechnical Pre-salesData ManagementQA Testing
Network Testing and Troubleshooting
Testing and monitoring networks to ensure smooth operation, troubleshooting issues, and optimizing network performance for system efficiency.

Customer Service and Technical Support
Addressing customer concerns, answering questions, and offering solutions with deep product knowledge to resolve complex technical issues.

Data Management
Managing and organizing data with advanced skills in Microsoft Excel including data analysis, formulas, pivot tables, and chart creation.

QA Testing
Technical program skills in Java, HTML, and Android development for quality assurance testing.

Windows Operating Systems
Experience working with Windows operating systems from version 7 to 10.

Design Software
Experience with software applications including Photoshop, CorelDRAW, and Canvas 2.2.

Technical Pre-Sales
Supporting sales teams, giving product presentations, and providing B2B product service.
 

Languages

EnglishFluent

Project history

Customer Service Provider and Subject Expert

SITEL India Pvt. Ltd.
Helping customers by addressing concerns, answering questions, and offering solutions. Providing expert advice, handling complex inquiries, and maintaining strong customer relationships. Organizing technical mindset events and seminars for testing staff members.

Technical pre-Sales Engineer

Space office System (I) Pvt. Ltd.
Working with companies that sell tech products, keeping engineering processes in check, supporting sales teams, and giving presentations to introduce new products to customers. Providing B2B product service.

Network tester and data Handler

Nirmal System Solution
Testing and monitoring networks to ensure smooth operation. Managing and organizing data for accuracy and accessibility. Troubleshooting issues, optimizing network performance, and handling data to support system efficiency.

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