Senior IT Asset and Configuration Manager | ServiceNow transition | Software Asset Manager | ITIL v4

- Responsible for the company-wide IT asset management as well as the further development of the process and tool landscape including CMDB and Configuration Management, also together with external service providers and optimization of these suppliers; - Responsible for collecting and analyzing asset data; - Competent contact for specialist departments on issues relating to license and asset management Interface to software / hardware manufacturers as well as management of the online portals of these manufacturers and the associated contracts; - Coordination and responsibility for the preparation of license balances and thus ensuring conformity between license agreements and usage; - Monitoring the market and providing proactive advice to minimize risks and optimize costs; - Driving the software / hardware standardization and taking responsibility for license pool management; - Definition of KPIs and provision of data for cost allocation.

Main activities and responsibilities - Lead Information Technology Asset Management (Hardware & Software) and
CMDB and activities of the IT operations teams which support workstation and
infrastructure assets inventory and controls;
- Manage, contribute to and deliver on IT asset and configuration management
projects;
- Support audit inquiries on ITAM practices from customers, to be clients and internal
compliance teams; ownership of ITAM corporate policies and standards maintenance;
- Refine vendor management strategies and external relationships to implement plans
for hardware disposal, storage, maintenance and other services while maintaining
adherence to global environmental regulations;
- Create models/metrics and analyze trends in company spending and inventory
control in order to make recommendations to identify areas for asset optimization. -
Implementation and transition of CMDB & Asset Management modules and data
bases to Service Now.

Name of employer SecureWorks | A Dell Technologies Company




Dates 06.2014 - 08.2015
Occupation or position held Team Lead - Asset Management

Main activities and responsibilities - Day to day operational management of the team;
- Supporting the Manager with rigor on SLA metrics execution;
- Motivate the team and drive the performance to a good and sustainable level;
- Support the team in the various requests for investigations, root cause identifications
& issue resolutions;
- Ensure that any gaps in performance or quality are quickly identified and addressed;
- Mentoring, coaching and developing the team members;
- Customer relationship management in a remote type of operation;
- Audit leader for GBS Department.

Main activities and responsibilities - Coordination and administration of central Asset Management processes;
- Administration of relative data for hardware equipment, software products, software
licenses, standard and leasing contracts. Assuring that input data are according to
Asset Management procedures;
- Identification and reconciliation of exceptions and discrepancies;
- Monitoring and reporting Asset Management data quality;
- Assisting the implementation of new procedures for new clients, including importing
and configuring new contracts, leasing and financial data base structures.