ServiceNow Architect | DevOps Architect

Düsseldorf, Germany Bachelors in Engineering (IT)

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About me

12+ years in enterprise solutions on ServiceNow (ITSM, CMDB, CSM, etc.), DevOps, and Cloud Architecture. Skilled in NodeJS, Go, Python, Kubernetes, Docker, CI/CD, AWS, Azure, GCP. Expert in automation, event driven and cloud native architectures. Certified in CKA, CKAD, ITIL, TOGAF.

Application Programming Interfaces (APIs)Application Lifecycle ManagementConfiguration ManagementDevOpsNode.jsAnsibleService ManagementWorkflowsEvent Driven ArchitectureKubernetesTerraformServicenow

Note: Feel free to reach out with specific questions regarding ServiceNow, Cloud, and DevOps skills. Below are the details of all the skills/expertise I have gained over the period of 15 years.

Next available: 11 May 2026

Vacations: 22 June 2026 - 10 July 2026

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With 12+ years in enterprise solutions, I specialize in ServiceNow with experience in DevOps, Cloud Architecture, and app development using NodeJS, Go, and Python. I deliver scalable solutions across Banking, Healthcare, Telecom, and Energy. Adept at consulting, automation, and adopting new tech.

ServiceNow Expertise: Extensive experience building and customizing solutions on ServiceNow for streamlined workflows and integrations. Worked on migration from legacy ITSM tools to ServiceNow, large scale enhancements, custom app development, integrations, and Greenfield implementations.

Now Modules

ITSM: Incident, Problem, Change, Service Catalog.
CMDB: Asset and configuration management.
CSDM: Standardized data modeling.
CSM: Customer support solutions.
FSM: Field operations optimization.
APM: Application lifecycle management.
HRSD: HR process automation.
GRC: Risk and compliance workflows.
SecOps: Security incident response.
Custom Apps: Tailored business solutions.
Integrations: REST API-based third-party integrations.

Consulting

Requirement Gathering: Elicit and document business needs.
Stakeholder Management: Align technical and business teams.
Solution Design: Architect scalable, efficient solutions.

Technical Skills: Proficient in modern languages, APIs, and databases for robust development.

Languages: JavaScript, Python, Go.
APIs/Databases: REST APIs, MySQL.
Cloud Platforms: AWS, Azure, GCP.
DevOps Tools:
Kubernetes (K8s): Container orchestration.
Docker: Containerized apps.
Helm: Kubernetes app management.
Prometheus: Monitoring and alerting.
CI/CD: Automated pipelines.
Terraform/Ansible: Infrastructure automation.
Other Tools: GitHub Actions, Azure DevOps, GitLab, Jira.

Automation

Hyperautomation: End-to-end process automation.
Process Optimization: Streamlined workflows.
Serverless: Event-driven architecture.

Industry Experience

Banking/Insurance: Secure, compliant solutions.
Healthcare: HIPAA-compliant apps.
Telecom: Network/service management.
Energy/Mining: Operational efficiency.

Certifications

Current: CKA, CKAD, KCNA, KCSA, ITIL Foundation, TOGAF 9.2.
Previous: CSA, CAD, CIS-ITSM (ServiceNow).

Passionate about learning new tech stacks to deliver innovative, scalable solutions.

ServiceNow Architect | DevOps Architect

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