09/04/2025 updated
SI
100 % available
IT Support Engineer with 8+ years experience in technical support and system maintenance
Nigeria
Worldwide
Higher National Diploma (HND) - Electrical/Electronic EngineeringJava (Programming Language).NET FrameworkControles de AccesoAmazon Web ServicesSoftware ApplicationsTechnical SupportJIRAMicrosoft AzureC Sharp (Programming Language)Cloud ComputingCollaborative SoftwaresComputer ProgrammingEnterprise Resource PlanningHelp DeskIssue Tracking SystemsMaintenancePrinting and Screen PrintingSoftware EngineeringTechnical DocumentationUser AssistanceVirtual MachinesVirtualizationEnterprise Application PlatformAdministrative OperationsSpring-bootPeripheralsTeam ManagementOperational SystemsSafety PrinciplesDatabase AdministrationDockerUser AccountsProgramming Languages
IT Support & Troubleshooting
Technical support for hardware, software and network issues across diverse environments. Expertise in diagnosing and resolving problems with PCs, printers, network devices and peripherals.
System Maintenance & Administration
Installation, configuration and maintenance of operating systems, software applications, and IT infrastructure. Management of user accounts, permissions, and access rights.
Enterprise Software Management
Experience with ERP systems and database administration. Implementation and support of enterprise applications across various business environments.
Cloud Computing & Virtualization
Knowledge of AWS, Azure, Docker, and virtual machines. Implementation and management of cloud-based solutions.
Software Development
Programming skills in Java, C#, .NET, and Spring Boot. Ability to troubleshoot installation and test issues across various programming languages.
Service Desk & IT Support Ticketing
Experience with Jira and IT support ticketing systems. Following standard help desk procedures and documentation.
Technical Documentation & Training
Creation of technical documentation and conducting end-user training on IT best practices, cloud-based collaboration tools and security protocols.
Technical support for hardware, software and network issues across diverse environments. Expertise in diagnosing and resolving problems with PCs, printers, network devices and peripherals.
System Maintenance & Administration
Installation, configuration and maintenance of operating systems, software applications, and IT infrastructure. Management of user accounts, permissions, and access rights.
Enterprise Software Management
Experience with ERP systems and database administration. Implementation and support of enterprise applications across various business environments.
Cloud Computing & Virtualization
Knowledge of AWS, Azure, Docker, and virtual machines. Implementation and management of cloud-based solutions.
Software Development
Programming skills in Java, C#, .NET, and Spring Boot. Ability to troubleshoot installation and test issues across various programming languages.
Service Desk & IT Support Ticketing
Experience with Jira and IT support ticketing systems. Following standard help desk procedures and documentation.
Technical Documentation & Training
Creation of technical documentation and conducting end-user training on IT best practices, cloud-based collaboration tools and security protocols.
Languages
EnglishFluent
Project history
Providing remote desktop support to end-users via email or remote access tools. Troubleshooting installation and test issues across various programming languages and build environments. Administering user accounts, permissions, and access rights.
Provided technical support for hardware, software and network issues. Diagnosed and troubleshot PCs, printers, network devices, and peripheral systems. Installed, configured and maintained software applications, operating systems, Windows server and Linux. Conducted end-user training on IT best practices.
Collaborated with other departments to support and implement IT related projects and upgrades. Maintained and upgraded computer systems, applications, and IT infrastructure. Managed active directory infrastructure, including user accounts, group policies and organization units.
Certificates
Microsoft Power Platform
Udemy2023
Scrum Fundamentals Certified
SCRUMstudy2022
Network Security Fundamentals
Dovilearn Technology2021
CompTia A+
NIIT2012