Berater - Change Management Salesforce
BYK
(Automotive and vehicle construction, 5000-10.000 employees)
Keywords
Skills
- Business design
- Service design
- Design thinking
- Design research
- Data evaluation
- System mapping
- Value proposition design
- Journey mapping
- Blueprinting
- UX
- Systemisches Coaching
- Product Owner
Project history
02/2023
-
Present
- Projekt Management
- Anfordersworkshop
- Forschungsdesign und Erhebung interne Personas und Business Roles
- Gap Analysen zu Future-strate Journeys
- Ableitung Anforderung und User Stories
- Anfordersworkshop
- Forschungsdesign und Erhebung interne Personas und Business Roles
- Gap Analysen zu Future-strate Journeys
- Ableitung Anforderung und User Stories
01/2022
-
Present
SERVICE DESIGN & PROXY PRODUCT OWNER
Wien Energie
(Energy, water and environment, >10.000 employees)
- The goal of this project is to develop a new service portal for B2B clients, analyse the most important services from end to end, and co-creatively conceptualist with stakeholders
- Tasks: analyzing end-to-end journeys, translating them into user stories, creating UX prototypes, stakeholder management, roadmap management
- Role: service designer, proxy PO, UX design, workshop facilitation
08/2022
-
08/2022
AGILE AND CX TRANSFORMATION
Adidas
(Consumer goods and retail, >10.000 employees)
- How might we create a CX toolbox that aligns with an agile working style, connects to existing internal design principles, and helps to generate a cross-functional understanding of the consumer experience?
- Conducting coaching and training with product owners to ensure consumer-centricity over all the project phases
- Applying service design tools and methods to create a CX playbook adjusted for agile product teams
02/2022
-
06/2022
SENIOR SERVICE DESIGNER
BASF, IMPULS AG
(Insurance, 1000-5000 employees)
- The aim of the projects was to ramp up the digital end-to-end customer experience, by including customer voices straight from the beginning by conducting research and testing first prototypes, translating them into new concepts
- Tasks: creating UX concepts, analysing end-to-end journeys, translating it into user stories,
- Role: service designer, customer research and user testing, UX design, workshop facilitation
04/2022
-
05/2022
SYSTEMIC CONSULTING AND COACHING
Audi AG
(Automotive and vehicle construction, >10.000 employees)
- Begleitung und Coaching junger Führungskräfte bei der Audi AG
- Unterstützung bei der Entscheidungsfindung für eine Management Karriere
- Co-Moderation 4 Tages Seminar in Ingolstadt
04/2021
-
12/2021
B2B SERVICE DESIGN CONSULTING
A1
(Consumer goods and retail, >10.000 employees)
- The goal of this project was to support and coach the business tribe to create better holistic experiences for business customers, create a common language in the tribe and ensure customer-centricity in an agile work setting
- Establishing research-based business personas, journey maps, and service blueprints, working in a scrum setting
- Role: service design coach, minor UX task, conducting user testing session and persona research
Local Availability
Open to travel worldwide
Offen für mäßige Reisetätigkeit - 3-5 Tage pro Monat
