07/29/2026 updated
partially available
info: Available evenings and weekends
Voip Engineer | Network Engineer | Microsoft Teams | IP Telephony | Azure | SBCs | AI
Bogota D.C, Colombia
Only remote
Master's in Artificial Intelligence - Universidad de La Salle, Bogota, Colombia (2026)About me
Electronics Engineer and AI Master with 20+ years of experience leading large-scale IP telephony, UC, and network projects (Cisco, Microsoft Teams, AudioCodes). Expert in SD-WAN, virtualization, and AI model development, focused on customer success and teamwork.
Artificial IntelligenceVoIPPython (Programming Language)Cisco Voip
Unified Communications & Telephony
Design, implementation, and support of enterprise voice and collaboration solutions, including AudioCodes Live Platform, AudioCodes SBCs and gateways, Cisco CUBE, OVOC, Microsoft Teams, Cisco Call Manager, Zoom Phone, Webex Calling, and contact centers such as Anywhere365 and VOCA.
Networking & Infrastructure
Configuration and troubleshooting of SD-WAN solutions (Fortinet, Versa), Cisco routing and switching, WAN/LAN/WLAN, IP PBXs (Cisco, 3COM, Asterisk), and VoIP protocols including SIP, H.323, MGCP, and SCCP.
Cloud & Virtualization
Deployment and integration of voice and UC services in cloud and virtualized environments using AWS, Azure, and VMware vSphere.
Security & Protocols
Experience with Fortinet firewalls and application of network security best practices and standards, including Fortinet NSE 3 certification.
Programming & Data
Python scripting for automation and basic data analysis, including data cleaning, visualization, and reporting.
Project & Service Management
Coordination of IT and UC projects, oriented service management, technical documentation, user training, and post-implementation support.
Artificial Intelligence Model Development
Development of artificial intelligence models, supported by a Master's degree in Artificial Intelligence currently in progress at Universidad de La Salle.
Contact Center Integration
Design and execution of integrations for SIP trunks, direct routing, and contact centers with vendors such as Genesys and Five9.
Design, implementation, and support of enterprise voice and collaboration solutions, including AudioCodes Live Platform, AudioCodes SBCs and gateways, Cisco CUBE, OVOC, Microsoft Teams, Cisco Call Manager, Zoom Phone, Webex Calling, and contact centers such as Anywhere365 and VOCA.
Networking & Infrastructure
Configuration and troubleshooting of SD-WAN solutions (Fortinet, Versa), Cisco routing and switching, WAN/LAN/WLAN, IP PBXs (Cisco, 3COM, Asterisk), and VoIP protocols including SIP, H.323, MGCP, and SCCP.
Cloud & Virtualization
Deployment and integration of voice and UC services in cloud and virtualized environments using AWS, Azure, and VMware vSphere.
Security & Protocols
Experience with Fortinet firewalls and application of network security best practices and standards, including Fortinet NSE 3 certification.
Programming & Data
Python scripting for automation and basic data analysis, including data cleaning, visualization, and reporting.
Project & Service Management
Coordination of IT and UC projects, oriented service management, technical documentation, user training, and post-implementation support.
Artificial Intelligence Model Development
Development of artificial intelligence models, supported by a Master's degree in Artificial Intelligence currently in progress at Universidad de La Salle.
Contact Center Integration
Design and execution of integrations for SIP trunks, direct routing, and contact centers with vendors such as Genesys and Five9.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishGoodSpanishNative speaker
Project history
Implement cloud-based unified communications solutions using AudioCodes Live Platform, integrating Microsoft Teams, Zoom, Webex Calling, and VOCA contact center solutions. Deploy on-premise SBCs, gateways, and OVOC servers, including cloud deployments on AWS, Azure, and VMware. Design and execute integrations for SIP trunks, direct routing, and contact centers with vendors such as Genesys and Five9. Provide advanced technical support and training to customers across Latin America, ensuring successful project delivery.
Implemented IP telephony solutions for Microsoft Teams and configured SIP trunks for customers needing integration between disparate telephony platforms. Deployed UCC solutions on the cloud using the Anywhere365 platform. Provided third-line support via phone and email for IP voice issues, collaborating with internal teams and vendors to resolve incidents.
Designed SD-WAN (Fortinet, Versa) and unified communications solutions for pre-sales and project lifecycles, serving clients such as Nutresa, Grupo Familia, Grupo Argos, and Celsia. Led architecture and implementation of voice and videoconference solutions, including MS Teams direct routing and AudioCodes SBC deployments. Provided level 4 support for unified communications and videoconference services, maintaining system documentation and ensuring alignment with BT standards. Implemented virtual machines in VMware to support communication platforms and oversaw changes to network architecture.