Salesforce Business Analyst
Wicci
(Other, < 10 employees)
Keywords
Servicio al Cliente
Service Orientation
Skills
I am a former Account Manager with experience working for a travel wholesaler where I successfully managed 100+ accounts, negotiated contracts, and nurtured strong and lasting relationships. Client focus was extremely important throughout my career and this is the aspect of the job I enjoy the most. I love helping clients and colleagues solve their problems and I am passionate about bringing order to chaos.
Project history
01/2023
-
Present
- Working as a Salesforce Business Analyst for a non-profit organisation Wicci
- Responsible for gathering requirements, liaising with clients and developers, managing the Backlog
- Responsible for showing demos to clients
- Performing minor Salesforce setups
05/2022
-
Present
Participant of Bring Women Back to Work
Salesforce
(Internet and Information Technology, 1000-5000 employees)
- Google Project Management Certificate obtained in Jan 2023
- Salesforce Business Analyst Certificate obtained in Dec 2022
- Salesforce Administrator Certificate obtained in Jul 2022
- Currently preparing for Scrum Master Certification
02/2011
-
09/2016
Account Manager
Kuoni
* Negotiated and signed contracts with 100+ hotels, which generated more than
2 Million CHF in revenues
* Acquired and onboarded 15 new clients / year
* Performed business analysis and created strategic plans for my accounts in
order to meet the target growth of 10% (average YOY)
* Established and nurtured strong relationships with colleagues and external
stakeholders based globally (e.g. Sales, Operations, Marketing, Tourist Office)
* Represented the company at various international fairs and social events
* Organised and managed marketing campaigns in order to boost sales during
low season (e.g. Winter campaigns for Bern and Interlaken)
* Used Salesforce Sales Cloud daily for client management and analytical tasks
2 Million CHF in revenues
* Acquired and onboarded 15 new clients / year
* Performed business analysis and created strategic plans for my accounts in
order to meet the target growth of 10% (average YOY)
* Established and nurtured strong relationships with colleagues and external
stakeholders based globally (e.g. Sales, Operations, Marketing, Tourist Office)
* Represented the company at various international fairs and social events
* Organised and managed marketing campaigns in order to boost sales during
low season (e.g. Winter campaigns for Bern and Interlaken)
* Used Salesforce Sales Cloud daily for client management and analytical tasks
12/2009
-
06/2010
Employability Consultant
Ingeus
* Created and delivered workshops for jobseekers
* Met with jobseekers and offered assistance at finding employment
* Met with jobseekers and offered assistance at finding employment
06/2008
-
11/2009
Operations Supervisor
Motion Europe
* Designed and organised group tours for university students
* Negotiated rates, payment and cancellation conditions with service providers
* Negotiated rates, payment and cancellation conditions with service providers
Certifications
Google Project Management Certificate
Google
2023
Salesforce Business Analyst
Salesforce
2022
Local Availability
Open to travel worldwide
