Account Manager
Skyline Smart Energy
Keywords
Servicio al Cliente
Scheduling
Skills
Tengo experiencia como gerente de cuentas, atención al cliente, programación y supervisor.
Project history
09/2022
-
05/2024
* Carrying out pre-installation processes on solar system accounts.
* Customer service, customer de-escalation.
* Customer service, customer de-escalation.
10/2019
-
05/2024
Bilingual Assistant in Attention to Early Childhood
La Magia Del Saber
Creation of the program Magic English Lesson and My Treasure.
Importants achievements.
* I achieved the title of area manager at 6 months.
* Provide learning plans with students through the after school Art and Kraft. *
Fluency in students to provide personal information and tastes.
Importants achievements.
* I achieved the title of area manager at 6 months.
* Provide learning plans with students through the after school Art and Kraft. *
Fluency in students to provide personal information and tastes.
01/2019
-
09/2022
Job Title Bilingual Supervisor
Teleperformance Colombia S.A.S
* Creation of work plans, and internal improvements in the team.
* Team management of 16 agents, providing support, feedback and
stipulating personal improvement plans.
* Management and control of Metrics to keep agents on target.
* Customer management (Sunrun) in the organization of growth strategies.
* Development of the agents directing them to the different LOBs
available in the campaign.
* Team management of 16 agents, providing support, feedback and
stipulating personal improvement plans.
* Management and control of Metrics to keep agents on target.
* Customer management (Sunrun) in the organization of growth strategies.
* Development of the agents directing them to the different LOBs
available in the campaign.
Local Availability
Only available for remote work
