Servicenow Certified Administrator

* Improved service level agreements by 10% due to rapid responses to requests and incidents.
* Increased customer satisfaction score by 20% by continuous flow in communication.
* Revised knowledge articles for ITIL processes to lessen the workload on team members by 5%.

* The research was conducted as a case study for Amazon Transport Services to increase sales and
profit by 20% while complying with Amazon's Climate Change Pledge by 2040.

* Trained and Coached team below target to deliver individual KPI's set by business executives.
Setting achievable goals using individuals strength; led to a 20% increase in departmental profit.
* Recruited Candidates by gaining insights about strengths and weaknesses that led to having a
strong team working collaboratively boosting NetPromoterScore from 70% to 100%.
* Oversaw projects to refit store with minimal impact to service delivery by scheduling various
tasks to be completed by deadline leading to hitting weekly target of 40 handset sales.
* expected.