First Line Support It Contractor
LONGLEAT SAFARI
Keywords
Servicenow
Testing (Software)
HTML
JavaScript (Programming Language)
Application Programming Interfaces (APIs)
Data Analysis
Bootstrap (Software)
C++ (Programming Language)
Cascading Style Sheets (CSS)
Cloud Computing
Skills
API, BOOTSTRAP, C++, CSS, cloud-based, configuration management, Analytics, Database Systems, GITHUB, HTML, Information Technology, JavaScript, Excel, Microsoft Office Suite, PowerPoint, Word, Programming Languages, Python, REACT, ServiceNow, Software testing
Project history
09/2022
-
10/2022
* Improved service level agreements by 10% due to rapid responses to requests and incidents.
* Increased customer satisfaction score by 20% by continuous flow in communication.
* Revised knowledge articles for ITIL processes to lessen the workload on team members by 5%.
* Increased customer satisfaction score by 20% by continuous flow in communication.
* Revised knowledge articles for ITIL processes to lessen the workload on team members by 5%.
06/2022
-
06/2022
Graduate Intern
BRIGHT NETWORK
* The research was conducted as a case study for Amazon Transport Services to increase sales and
profit by 20% while complying with Amazon's Climate Change Pledge by 2040.
profit by 20% while complying with Amazon's Climate Change Pledge by 2040.
06/2017
-
05/2022
Team Manager
TESCO
* Trained and Coached team below target to deliver individual KPI's set by business executives.
Setting achievable goals using individuals strength; led to a 20% increase in departmental profit.
* Recruited Candidates by gaining insights about strengths and weaknesses that led to having a
strong team working collaboratively boosting NetPromoterScore from 70% to 100%.
* Oversaw projects to refit store with minimal impact to service delivery by scheduling various
tasks to be completed by deadline leading to hitting weekly target of 40 handset sales.
* expected.
Setting achievable goals using individuals strength; led to a 20% increase in departmental profit.
* Recruited Candidates by gaining insights about strengths and weaknesses that led to having a
strong team working collaboratively boosting NetPromoterScore from 70% to 100%.
* Oversaw projects to refit store with minimal impact to service delivery by scheduling various
tasks to be completed by deadline leading to hitting weekly target of 40 handset sales.
* expected.
02/2014
-
02/2016
Health Care Assistant
NURSE PLUS UK
* Automated patient data filing process, ensuring ninety-nine percent accuracy.
* Complied with hospital policy of verification of personal information and history to reduce risk
of administering wrong medication by 100%.
* Analyzed patient charts in detail and recorded medication given to ensure 100% accuracy.
* Reviewed patient charts to decide the best care, leading to 100% patient satisfaction.
* Complied with hospital policy of verification of personal information and history to reduce risk
of administering wrong medication by 100%.
* Analyzed patient charts in detail and recorded medication given to ensure 100% accuracy.
* Reviewed patient charts to decide the best care, leading to 100% patient satisfaction.
08/2009
-
12/2012
Procurement and It Support Officer
VALESKA TANKERS LONDON
* Negotiated company IT supplies to get the best deals saving company expenses by 40%.
* Handled installation of IT softwares reducing outsourcing expenses by 25%.
* Managed company hardware faults allowing business to run at 100% with minimal disruption.
* Handled installation of IT softwares reducing outsourcing expenses by 25%.
* Managed company hardware faults allowing business to run at 100% with minimal disruption.
Local Availability
Only available for remote work
