Keywords
Application Programming Interfaces (APIs)
Technical Support
Automation
Customer Relationship Management
HTML
JavaScript (Programming Language)
Cascading Style Sheets (CSS)
Servicio al Cliente
Data Entry
Web Development
Search Engine Optimization
JQuery
Project Management
Risk Analysis
Streamline
Web Hosting Services
WordPress
Managing Client Expectations
Zapier
Git
Team Management
Software Version Control
+ 12 more keywords
Attachments
Yomal-Basnayaka-CV-1_161024.pdf
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Skills
Web Development
Proficiency in HTML, CSS, JavaScript, jQuery, and WordPress theme/plugin development. Experience in creating responsive, user-friendly websites and applications.
Project Management
Expertise in overseeing project lifecycles, coordinating cross-functional teams, and ensuring timely delivery while managing resources, risks, and client expectations.
Technical Support
Experience in providing technical support, troubleshooting technology-related issues, and managing customer inquiries and escalations.
API Integration
Knowledge of API integration, Git version control, and SEO optimization techniques.
Automation
Familiarity with automation tools such as Make.com and Zapier for streamlining processes.
Server Management
Skills in web hosting, server management, and configuring hosting environments.
CRM Systems
Experience with technical troubleshooting and working with CRM systems.
Project history
Gained valuable experience while pursuing studies, developing practical skills and enhancing professional growth. Responsibilities included project planning, developing custom solutions, managing hosting configurations, and optimizing performance.
Worked part-time, providing technical support and troubleshooting technology-related issues. Tasks included customer inquiry resolution, technical assistance, documentation and reporting, and escalation management.