Description
1st Line Support Engineer
Rate - £14 an hour
Duration - 3 months initially
Location - Bath
Ir35 - Inside (Must use an umbrella company)
Provides all 1st line/2nd line support functions for standard usage of all IT & Audio Visual equipment, software and services supported by DDaT.
Ensures smooth operation of the IT Delivery & Operations Service Desk
Includes 1st line/2nd line field support for all IT & Audio Visual equipment, software and services supported by DDaT.
Includes provision of Assistive Technology (guidance and support)
Detailed Responsibilities
- IT Service Desk (1st & 2nd Line Support)
- AV Service Desk (1st Line)
- Laptop Loan (staff)
- Laptop loan (Events)
- AV equipment loans
- IT/AV Support for General Teaching Areas (1st/2nd Line Support)
- IT Support for General Devices (1st/2nd Line Support)
- Laptop loans for digital inclusion (75 devices)
- IT/AV Support for Standard Office Moves & New Builds
- Deployment of standard end user compute devices
- Annual refresh of standard GTA devices
- Production of self-help guides
- Exam laptop standard configurations
- Lecture Capture (1st/2nd line support)
- Remote Support service
- DDaT Activities for Start of New Academic Year
- Proactive maintenance & replacement of AV equipment
- Hybrid Events and Teaching (1st/2nd line)
- Building Project Consultancy
- Support for University Events (1st line)
Technology Stack (Standard Support)
- Topdesk
- Nagios
- BeyondTrust Remote Support
- JISC Online Surveys
- Clearpass
- BluCat network asset management
- Active Directory
- Microsoft Intune
- Jamf
- Microsoft Teams
- Panopto
- M365
- Assisted Hearing induction loop (Loopworks)
- Microphone Transmission Systems (eg DECT/ISM70)
- Lighting management systems eg Dali, FMX
- Signal management eg EDID & HDCP