Billing representative, hybrid working

Berkshire  ‐ Onsite
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Keywords

Billing Infrastructure Management SAP Ariba Accounts Receivable Internal Controls Customer Experience Power BI Process Automation Order Picking Database Administration

Description

Billing Representative - hyrbrid working.

The Billing Representative is a pivotal role in ensuring Billing delivery excellence in the Order to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa etc.)

A focus on delivering positive customer experience essential.

The successful candidate will have relevant experience in billing and third party portal infrastructure.

The purpose of this role is to partner directly with the Billing Operations manager to support the day-to-day workload and ongoing development on the Billing team and processes.

Engagement via umbrella company only.

General responsibilities: -

  • Manage customer requests related to portals including Vendor Onboarding
  • Refine and document end to end process and identify efficiencies for portal registrations
  • Identify opportunities and improvements to deliver on process automation goals
  • Collaborate with internal stakeholders to maintain accurate and timely records for portal customers.
  • Work with customers to resolve portal related escalations and ensure customer regulations
  • Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls, and policies;

Skills and background required: -

  • Experience in software billing function
  • Extensive experience of managing complex and varied relationships with third party portal infrastructure eg Ariba, Tungsten, Coupa, Taulia.
  • Reporting skills which include expertise on Excel, Macro, Power BI, database management
  • Extensive expertise of invoicing and collections processes and best practices and is
  • Customer focused

Start date
ASAP
Duration
6 months
From
Sanderson Recruitment Plc
Published at
23.02.2024
Project ID:
2719949
Contract type
Freelance
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