Description
We are seeking a skilled BMC Discovery Management & Governance Specialist to support our Configuration Management Database (CMDB) operations. The role will involve managing and governing discovery processes, maintaining and troubleshooting BMC Discovery, developing automation scripts, and ensuring alignment with ITSM governance standards. The ideal candidate will possess strong problem-solving skills and experience working in complex enterprise environments.
Key Responsibilities:
Discovery & CMDB Management:
- Assist in the creation, maintenance, and debugging of Discovery tasks and schedules.
- Support Discovery configuration, patching, and troubleshooting to ensure optimal performance.
- Create, customize, and troubleshoot Discovery Patterns for accurate data collection.
BMC Tool Administration & ITSM Governance:
- Ensure development and administration of BMC tools align with ITSM governance frameworks.
- Diagnose and isolate incidents through testing, root cause analysis, and work to develop patches or workarounds.
- Translate business and functional requirements into sustainable BMC implementations.
Process Analysis & Automation:
- Analyze processes and develop improvements to enhance user experience and system efficiency.
- Develop automation scripts on the BMC platform for system integrations and task automation.
- Install and test updates, patches, and new versions of BMC Discovery.
Stakeholder Collaboration & Documentation:
- Collaborate with business and technical stakeholders to understand requirements and communicate the application roadmap.
- Provide advanced problem-solving skills in complex IT environments, making data-driven recommendations.
- Develop design documentation for enterprise-wide deployment.
- Deploy test infrastructure in the customer's test environment for validation.
- Maintain clear and concise technical and process documentation for future reference.
Required Skills & Experience:
- Proven experience with BMC Discovery, CMDB management, and ITSM governance.
- Strong knowledge of Discovery Patterns, scheduling, and troubleshooting.
- Experience developing scripts and automation on the BMC platform.
- Ability to diagnose and resolve complex system issues with patching and workarounds.
- Excellent analytical and problem-solving skills.
- Strong documentation skills, ensuring clear communication of technical processes.
- Ability to collaborate effectively with stakeholders across various teams.
Preferred Qualifications:
- Experience in enterprise IT infrastructure and operations.
- Understanding of ITIL framework and best practices.
- Familiarity with enterprise deployment and test environments.
- Prior experience working in contract-based roles or fast-paced IT environments.