Description
We’re looking for an experienced Business Analyst with 5+ years of expertise to join our dynamic team on a B2B remote basis via Just Join IT or FreelancerMap. This role involves working with a leading organization in the technology and electronics industry on cutting-edge CCaaS (Contact Center as a Service) solutions.
Key Responsibilities:
Requirement Analysis: Gather and analyze business requirements, translating them into technical specifications to align with organizational goals.
Process Mapping: Map existing contact center processes, including workflows for inbound/outbound calls, chat, email, and other communication channels.
Documentation: Develop and maintain process flow diagrams, use cases, and other documentation to support process improvement initiatives.
Optimization: Identify opportunities to optimize and streamline processes using the CCaaS platform, such as automating repetitive tasks or improving self-service capabilities.
Stakeholder Liaison: Act as a bridge between business stakeholders and technical teams to ensure clear and comprehensive understanding of requirements.
Who You Are:
A seasoned Business Analyst with a deep understanding of contact center processes.
Skilled in process mapping, documentation, and identifying opportunities for process optimization.
Strong communicator capable of acting as a liaison between technical teams and business stakeholders.
Knowledgeable about CCaaS platforms and best practices in contact center transformation.
Why Join Us?
Work on high-impact projects in a globally recognized technology and electronics industry.
Collaborate with a diverse, international team.
Enjoy the flexibility of remote work across Poland, UK, Hungary, Portugal, Germany, or Romania.
Competitive B2B terms and opportunities for growth.
Are you ready to take on this exciting challenge and contribute to transformative projects? Let’s connect today!
Key Responsibilities:
Requirement Analysis: Gather and analyze business requirements, translating them into technical specifications to align with organizational goals.
Process Mapping: Map existing contact center processes, including workflows for inbound/outbound calls, chat, email, and other communication channels.
Documentation: Develop and maintain process flow diagrams, use cases, and other documentation to support process improvement initiatives.
Optimization: Identify opportunities to optimize and streamline processes using the CCaaS platform, such as automating repetitive tasks or improving self-service capabilities.
Stakeholder Liaison: Act as a bridge between business stakeholders and technical teams to ensure clear and comprehensive understanding of requirements.
Who You Are:
A seasoned Business Analyst with a deep understanding of contact center processes.
Skilled in process mapping, documentation, and identifying opportunities for process optimization.
Strong communicator capable of acting as a liaison between technical teams and business stakeholders.
Knowledgeable about CCaaS platforms and best practices in contact center transformation.
Why Join Us?
Work on high-impact projects in a globally recognized technology and electronics industry.
Collaborate with a diverse, international team.
Enjoy the flexibility of remote work across Poland, UK, Hungary, Portugal, Germany, or Romania.
Competitive B2B terms and opportunities for growth.
Are you ready to take on this exciting challenge and contribute to transformative projects? Let’s connect today!