Description
Cloud Analyst
4 months contract (Inside IR35)
Hybrid, London
Role Purpose
Providing technical support and management to the client's Cloud and infrastructure systems and ensuring security and operation.
Responsible for
- Maintaining Cloud and infrastructure services and ensuring its security, availability, and reliability
- Day to day incident and problem management of the infrastructure services
- Managing changes to Cloud and network infrastructure to make sure they are kept up to date
- Ensuring the delivery and implementation of agreed technical solutions
- Support the IT disaster recovery and business continuity process including backup and recovery within agreed RTO and RPO's
- Responsible for day to day change management of the Cloud and Infrastructure environment
Essential knowledge, experience and skills
- Experience of working as a Cloud Analyst in a complex environment with a hybrid infrastructure based on systems hosted internally and externally, including PaaS and SaaS
- High degree of technical expertise as well as business understanding
- Ability to manage tasks in a Matrix environment
- Good working knowledge of a Project Management Framework
- Experience of working within an ITIL Framework
Skills
- Developing and managing relationships across IT and within the business
- Ability to troubleshoot and resolve complex infrastructure issues
- Manage simultaneously and conflicting priorities
- Documentation and clear writing skills
- Good communication skills and ability to build relationships
- Problem solving skills
- Ability to work methodically
- Good time management & organisational skills
- Good decision making
- Excellent customer service skills and a positive 'can do' attitude with the ability to embrace and drive a cultural change
- Must have a good knowledge in the following areas:
- Administering public cloud infrastructure such as Microsoft Azure specifically:
- Azure Backup and Site Recovery
- Azure Monitor
- Azure Arc
- Azure Bastion
- Azure Active Directory
- Azure Sentinel
- Azure Policy
- MS Office 365
- Network protocols including the configuration of network Routers and Switches, LAN/WAN, wireless access points~
- Network and Systems Security
- Microsoft Active Directory and Windows Servers
- Microsoft System Centre Suite (SCCM, SCOM, SCSM)
- Web Application Management, Firewall Management and Security
- Unified communication and VoIP Technology and preferable knowledge in Telephony solutions (Mitel)
- Windows Workstation operating systems, mobile phones, tablets and other end user computing devices
- Printers - Good understanding of operations and business priorities
GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.