Description
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe.
Job Title: Collections Analyst
Location: Dublin - Hybrid
Duration: 6 months contract initially
Max. Budget: 35k per annum + paid holidays
Duties:
- The Credit & Collection Analyst is responsible for the resolution and management of outstanding invoices and delinquent accounts.
- You will interact with sales support, customer service, and accounts receivable in reconciling accounts.
- You serve as the critical issue contact point for customer payment disputes and makes recommendations for write-offs, account adjustments and reconciliation.
- You will also audit and analyse aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
- In depth account reconciliation and collection of receivables, generated to their assigned portfolio. Assessing commercial risk for new customers and existing customers.
- Dispute resolution, billing/contracting, which may require negotiations within customer's organization,
- Complete any reporting monthly/quarterly as per the department's reporting schedule.
- Participate and contribute on the department's ongoing operational improvement projects
Skills:
- The candidate will ideally have a proven track record in collections or a desire to learn more about credit and collections.
- Experience in successfully balancing responsibilities while at the same time maximizing customer satisfaction is required or exposure to Customer service.
- Must be able to build and maintain a successful partnership with Customers, Sales and other Back Office groups
- Must be able to efficiently resolve complex issues with little direct supervision.
- Excellent written and oral communication skills are required
- SAP knowledge is a strong plus
Education:
- The candidate will ideally have a proven track record in collections with 5 or more years' experience.