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Contact Centre Technical SME

London  ‐ Remote
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Keywords

Call Centers Application Programming Interfaces (APIs) Amazon Web Services Microsoft Azure Computer Telephony Integration Integrated Services Digital Networks Session Initiation Protocols Public Switched Telephone Networks Public Service Stakeholder Management WebRTC Sap Business Connector Team Management Graphql

Description

We're looking for a Contact Centre Technical SME to join our public sector clients.

For full details, please apply here.

  • Length: 12 months
  • Rate: up to £550 per day
  • Ir35 status: Inside ir35
  • Location: London 1 days on site, 4 days remote

As a Contact Centre Technical SME you will have:

  • Proven track record of solving complex problems and challenges.
  • Strong communication skills with the ability to work with all levels of seniority across IT and the wider business.
  • Excellent business stakeholder management skills.
  • Experience leading teams and creating solution designs.
  • Demonstrable experience across much of our Contact Centre and Voice technology protocols, including:
  • WebRTC, CTI, SIP, PSTN, ISDN, SBC
  • APIs such as GraphQL, REST
  • Azure and AWS Cloud Platforms
  • CCaaS and CPaaS

    • If you are interested in finding out more about this Contact Centre Technical SME contract, please apply here and we'll be in touch.

    Technical Lead - contact centre

    Start date
    n.a
    Duration
    12 months
    From
    AdRoc Group
    Published at
    09.06.2023
    Project ID:
    2609856
    Contract type
    Freelance
    Workplace
    100 % remote
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