Description
Job Description
Role: Contract IT Support Engineer
Term: 3 months
Rate: Negotiable
IR35: Inside IR35
Location: Romsey, Onsite
Ref: 14466
MUST BE DV CLEARED
Overview:
Spectrum IT's Southampton Client are seeking an experienced Contact IT Support Engineer, who needs to be based in the office in Romsey to support the 1st and 2nd line service desk. The role has been deemed inside IR35 and so the successful candidate for this role will be required to work via an FCSA Umbrella Company and candidates must already be DV Cleared.
Candidates for this role will have strong technical IT support skills and be experience working in a Microsoft environment as managing your own work and prioritise tickets/business support needs working independently under your own initiative.
Responsibilities:
- Log calls using the Help Desk software whenever calls come in through the Help Desk system, by telephone, email or in person
- Management of personal call queue, ensuring calls are closed in a timely fashion
- Provide updates and ensure communication with the user is maintained.
- Escalation of calls to the IT Operations team or Management as necessary
- User Administration within the following environments: Active Directory (On Prem and Azure), Exchange, Teams, SharePoint, ExtremeCloud, and RSA
- Perform software builds/rebuild on laptops and desktops as required
- Troubleshoot hardware and software faults with IT equipment
- Ensuring that documentation is kept up to date with current procedures and processes
- Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business
Requirements/Experience
- Previous Service Desk experience
- Windows (desktop and server) operating systems technical skills - including build and issue resolution
- Linux technical skills - including build and issue resolution
- Ability to support Windows AD, Azure AD, Office 365, Exchange, M365 (including Sharepoint, Teams etc)
- Powershell Scripting
- InTune and SCCM
- Understanding of networking
- Ability to prioritise
- Problem solving
- Understanding and experience of ITIL is an advantage
- Communication skills - both verbal and written
- Customer service focus
- Enthusiastic and self-starting
Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.