Description
Contract - ServiceNow Admin/Developer
Rate: Open
Location: Chicago, IL
Hybrid: 3 days onsite, 2 days remote
*We are unable to provide sponsorship for this role*
Qualifications
- Competency in MS Office Suite, Office 365, & Windows 10/11 operating systems.
- 2-6 years in support, administration, and low-code development working with ServiceNow ticketing system.
- Comfortable logging tickets live, choosing accurate cause codes and categories, multitasking, and working with Service Management SLAs.
- Excellent written and verbal communication skills.
Responsibilities
- Assist in configuring and supporting ServiceNow ITSM modules, including Incident Management, Change Management, Service Catalog, and Service Portal.
- Collaborate with the ServiceNow team to enhance ServiceNow applications, workflows, and forms, focusing on improved functionality and user experience.
- Gather and analyze user requirements, translating them into technical specifications.
- Work alongside product owners and various teams in requirements, backlog refinement, and user story breakdown.
- Facilitate the ServiceNow release management process, assessing and processing complex technical changes, identifying conflicts, and formulating risk mitigation plans.
- Execute weekly production releases to ensure smooth updates.
- Develop and maintain ServiceNow scripts, business rules, workflows, and configuration elements to support process automation and integration.
- Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
- Troubleshoot and resolve ServiceNow platform issues, providing timely support to end-users.