Description
Job Title: Salesforce CRM Project ManagerRemote in Germany
4+ month contract
Job Description:
We are seeking a Salesforce CRM Project Manager to join our team and support the execution of key CRM initiatives. In this role, you will work closely with CRM Consultants to define project scopes, manage delivery using Agile methodologies, and ensure that projects align with business objectives. You will also facilitate requirements gathering, process mapping, and the creation of user stories, while supporting stakeholders and business units through the entire project lifecycle.
Key Responsibilities:
Collaborate with CRM Consultants to define the scope and size of projects.
Drive projects using Agile methodologies (e.g., Scrum) and ensure timely delivery.
Facilitate workshops, gather and analyze requirements, and obtain necessary sign-offs.
Map AS-IS and TO-BE processes to align with business goals.
Create epics and user stories for Salesforce Engineers, providing design suggestions for the Salesforce platform.
Support stakeholders and business units through User Acceptance Testing (UAT) and manage bug triage.
Assist Salesforce Engineers in performing root cause analysis on technical issues.
Provide Train-the-Trainer sessions and develop functional documentation for end-users.
Support projects during post-go-live and hyper-care phases to ensure smooth operations.
Mandatory Qualifications:
Extensive experience in CRM B2B process excellence, including sales, service support/care, and process mapping.
5+ years of experience working on the Salesforce.com platform.
Salesforce Administrator Certification.
Salesforce Service Cloud Certification.
Proficiency in Agile methodologies and tools (e.g., Scrum).
Expertise with process design tools (e.g., Signavio).
3+ years of experience implementing support processes in Salesforce, such as Email-to-Case, Live Chat, Chatbot, Omnichannel, and Case Escalation.
Preferred Qualifications:
Previous consulting experience within the retail industry.
Salesforce Business Analyst Certification.
Experience with Jira and Google Suite (Docs, Sheets, Slides).
Strong functional knowledge of Salesforce CRM platform capabilities.
Familiarity with Salesforce Einstein service features.
If you have a proven track record of delivering successful CRM projects and are passionate about leveraging Salesforce to drive process improvements, we would love to hear from you!