Customer Support Administrator

Leeds  ‐ Onsite


Furnishing Customer Support Computer Literacy Sales Manufacturing Habilidades Telefónicas Pricing Strategies Purchasing Process Tender Documents


Customer Support Administrator

Salary: £25,000 to £30,000 per annum, depending on experience

Leeds LS10, West Yorkshire

Permanent: Full Time


Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry.  They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.

The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills to join the team as a Customer Support Administrator.

Key Responsibilities:

  • Understanding and interpreting client’s drawings and tender documents
  • Work closely with the sales team to obtain information and understand requirements for quotes
  • Using Excel to provide detailed and accurate quotations for clients
  • Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
  • Organising and prioritising daily workloads
  • Negotiating prices with suppliers
  • Assisting the estimator with costing of bespoke furniture
  • Scheduling of furniture for projects
  • Updating internal systems and maintaining an organised and efficient working area for the team
  • Answering the phone and when needed greeting visitors
  • Provide support to the Project Managers
  • Scheduling of furniture for projects

Skills & qualifications:

  • A high energy, motivated and dependable individual with excellent communication skills
  • Able to perform calmly under pressure and maintain attention to detail
  • A purchasing background would be an advantage but not essential
  • Knowledge and understanding of manufacturing.
  • Excellent telephone manner with a good aptitude to build relationships with suppliers
  • Computer literate – Must be competent in the use of Excel.
  • Able to show initiative and manage own workload
  • Efficient and pro-active
  • Adaptable

Interested in this Customer Support Administrator role? Please submit your updated CV. 


Start date
Curtis Furniture
Published at
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