Description
Possibility of remote work: Please see below for travel informationWork Location: Berlin BERLIN DE
Location: Germany
Industry: Information technology
HireRight account is required to onboard the subcon (Microsoft program-https://www.hireright.com/microsite/microsoft)
Travel: Max. Travel that might be needed within the country- 20-40% of time, expensed by Infosys
Language requirement: Minimum B1 to B2 level proficiency in German language is mandatory so that the candidate can handle basic conversation with the client
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JOB DETAILS
Role Title: Customer Support Engineer
Our Mission Statement
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.
What we do best
Customer Engineers provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.
Customer Engineers deliver onsite and dedicated services for Microsoft’s Premier customers.
We need individuals that:
• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.
Min years of experience: 8
Required Core Skills:
1. Active Directory Hardening (300+)
2. Windows Server Security (300+)
3. ADFS (200+)
4. Entra ID (200+)
Active Directory, ADFS, Windows Platform
- Entra ID & Hybrid identities
- Highly understanding of a highly regulated and complex
5. Domain Tiering Model (200+)
6. Windows Client Security (200+)