Description
#Hello Everyone!
We at #CosMicIT are urgently looking for #Customer Support Engineer
Locations: # Netherlands
Job Type: # Remote
JD :
Must Have Technical/Functional Skills
• 5+ years of experience with Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8
• 5+ years of experience with magik, Java, VMDS & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management,
etc.
• System configuration and Hands on Experience with installation of Smallworld suite of products.
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Roles & Responsibilities
• The Customer Support Engineer will be responsible for meeting business objectives by developing practical and
innovative ways to identify and meet goals, coordinating with cross functional teams
and driving closure on customer issues raised on Smallworld products
Responsible for addressing customer issues and concerns with Smallworld applications
Generic Managerial Skills, If any
• Ensure customers’ success by fostering a balanced relationship that benefits both XX and the customer
with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions
while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater
customer and support team
• Analyze and troubleshoot issues involving all aspects of customer solutions, including but not limited to user interface,
network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics,
associated control systems and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow-up.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate
necessary information to correct issues.
• Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls.
Ability to travel to customer sites.
Eligible candidates, please share their resume/CV at
Any references would also be accepted.
Regards,
CosMicIT GmbH, Germany ??
CosMicIT Informatics India Pvt Ltd. ??
www.CosMic-IT.com | www.CosMic-IT.in
LinkedIn: https://www.linkedin.com/company/cosmic-it/
We at #CosMicIT are urgently looking for #Customer Support Engineer
Locations: # Netherlands
Job Type: # Remote
JD :
Must Have Technical/Functional Skills
• 5+ years of experience with Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8
• 5+ years of experience with magik, Java, VMDS & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management,
etc.
• System configuration and Hands on Experience with installation of Smallworld suite of products.
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Roles & Responsibilities
• The Customer Support Engineer will be responsible for meeting business objectives by developing practical and
innovative ways to identify and meet goals, coordinating with cross functional teams
and driving closure on customer issues raised on Smallworld products
Responsible for addressing customer issues and concerns with Smallworld applications
Generic Managerial Skills, If any
• Ensure customers’ success by fostering a balanced relationship that benefits both XX and the customer
with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions
while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater
customer and support team
• Analyze and troubleshoot issues involving all aspects of customer solutions, including but not limited to user interface,
network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics,
associated control systems and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow-up.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate
necessary information to correct issues.
• Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls.
Ability to travel to customer sites.
Eligible candidates, please share their resume/CV at
Any references would also be accepted.
Regards,
CosMicIT GmbH, Germany ??
CosMicIT Informatics India Pvt Ltd. ??
www.CosMic-IT.com | www.CosMic-IT.in
LinkedIn: https://www.linkedin.com/company/cosmic-it/