Delivery Head US Region (Polish Based Consultant)
DCV Technologies
Contact person: Marcillina Tietjen
Warsaw, Poland
ITBusiness Process ImprovementCustomer SatisfactionSalesFinancial AnalysisForecastingGovernanceIT Service ManagementOperational ExcellencePolishQuality ManagementStakeholder EngagementStakeholder ManagementUpsellingTeam ManagementOffshore WorkRisk ManagementFinancial AccountabilityKpi Reporting
Description
Dear Consultant,
We are seeking an experienced Delivery Head for a global client, to own and lead delivery operations for the US region, working from Poland. This role is critical to ensuring high-quality execution, client satisfaction, and financial performance across globally distributed delivery teams.
The ideal candidate brings strong US delivery experience, understands regional and cultural specifics, and can operate confidently in a Polish-speaking environment while engaging senior US stakeholders. Send CV to (***@***.co.uk) if you are interested.
Delivery Head (US Region)
Location
Poland (Remote / Hybrid)Office presence expected periodically (e.g. monthly)
Region Covered
United States (US clients, global delivery)
Employment Type
Permanent / Full-time
Key Responsibilities
Regional Delivery Ownership
Own end-to-end delivery governance for US client engagements
Ensure adherence to global delivery standards and best practices
Act as senior escalation point for delivery-related topics
Client & Stakeholder Engagement
Build trusted relationships with US-based client leadership
Provide regular delivery updates, risk management, and value-added insights
Partner with account leadership on cross-sell and upsell opportunities
Operational Excellence
Drive delivery KPIs, quality metrics, and continuous improvement
Ensure predictable delivery and high customer satisfaction
Resolve escalations effectively across distributed teams
Leadership & Team Management
Lead and mentor Delivery Managers, Program Managers, and cross-functional teams
Foster accountability, ownership, and collaboration across regions
Financial Accountability
Own delivery budgets, forecasts, and regional profitability
? Requirements
10+ years of experience in IT services delivery
5+ years in senior delivery leadership roles (Delivery Head / Delivery Director)
Proven experience delivering large-scale programs for US clients
Strong experience managing offshore / nearshore global delivery models
Willingness to work from Poland (Min 1 day a month)
Polish language proficiency (spoken & written)
Fluent English (spoken & written)
Strong stakeholder management, ownership mindset, and client focus