DV cleared Desktop/Laptop Support Engineer

Berkshire  ‐ Onsite
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Keywords

Technical Support Servicio al Cliente Desktop Computing Project Planning Recruitment Information Technology Infrastructure Libraries (ITIL) Technology Strategies Maintenance System Center Configuration Manager Mod Security Service Improvement Planning Computer Architecture Laptops Operational Systems

Description

Desktop/Laptop Support Engineer
Onsite, Aldermaston Reading
7-5 working hours
£210-£220 p/d inside ir35
DV clearance required
6 month contract

DETAILED JOB DESCRIPTION:
the client are looking for a customer-focused and enthusiastic Desktop/laptop/MPS Support Engineer to work as part of our onsite Technical Team, with a genuine interest in solving peoples IT issues.

The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT Support teams.

Behaviours

* Champion teamwork and knowledge sharing
* Collaborate with other technical leads and promote integration.
* Be professional, positive and have an aptitude of solving problems and delivering service improvement
* Be politically savvy and understand the stresses and priorities of our customers.
* Demonstrate good organisational skills, reliability, and conscientiousness.
* Able to work under pressure and use your own initiative.
* To always provide a high level of customer service, ensuring the customer is kept updated throughout the life cycle of the call.
* The engineer will be responsible for the managed refurbishment of PC across all sites and all Networks.
* To execute last minute requests for work in the highest profile locations - VIP
* To Manage a 180+ Conference rooms with the latest Audio-Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements.
* Hands on experience of day-to-day responsibilities for overall PC build/hardware maintenance and troubleshooting end user devices. (Laptops/desktop/Printers)
* The engineer will learn, manage, support, and take responsibility for new hardware systems as required and will be proactive in their approach.
* The engineer will be able to work in a timely and organised manner in conjunction with high profile project plans. Will be able to provide problem diagnosis to management coherently and recommend possible resolutions.
* To demonstrate initiative and ability to resolve customer problems under pressure in a fast-paced environment whilst remaining calm.
* The engineer will carry out any other duty in relation to the delivery of the contract as required by the Service Line lead.
* This is an onsite role only.

ESSENTIALS SKILLS/QUALIFICATIONS:
* Professional verbal and written communication skills
* Excellent customer service skills
* Good knowledge of EUWS support models and best practices
* Hardware break/fix support of HP and Lenovo desktops and laptops
* Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages
* Working knowledge of PC and peripheral hardware
* Knowledge of MOD security classifications and guidelines
* Full UK Driving Licence

DESIRABLE SKILLS/QUALIFICATIONS:
* ITIL Foundation
* SCCM Knowledge and application

If you have the skill set required. Please apply now!

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Global Technology Solutions is acting as an Employment Business in relation to this vacancy

Start date
n.a
From
Global Technology Solutions Ltd
Published at
22.02.2024
Project ID:
2719744
Contract type
Freelance
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