EL240415P2A1: Freelance – Technical Key Account Management (ASAP, 20% remote/ Brussels, 8 months)

Lille, Nord-Pas-de-Calais-Picardie  ‐ Hybrid
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Keywords

Account Management Servicio al Cliente Business Process Improvement Contract Management Customer Communications Management Customer Data Management Customer Demand Planning Dutch French Load Management Complaints Management

Description

Please send us your English CV directly to our projects2 mail with the project ID.


Description:
As Junior Key Account Manager, you will be part of the Digital & Data Customer Care team, supporting the Key Account Managers to quickly respond to customer needs/questions/complaints and initiate improvement projects. Your main tasks are:

Contracting: You will support the Key Account Manager in drafting contracts (connection contracts, BRP, Metering, BSP...).

Your responsibilities will include:
• You will support the Key Account Manager in following up connection requests, including checking compliance with the technical requirements applicable to the connection in question.
• You will carry out technical analyses on incidents, power quality, load management, etc.
• Enquiries/complaints management: You will assist the key account manager and take the necessary measures to provide the customer with the fastest and most appropriate response (advice, information, action, etc.).
• Management of customer data: You will ensure that customer files are complete and accurate by recording information in the appropriate systems and forwarding it to the relevant departments.
• Coordinate events and communication: You will help Elia to promote its products and services on the market by coordinating and preparing customer events, both in terms of organisation and content.
• Process improvement and definition: Based on your experience and in collaboration with the Digital & Data Customer Care team, you will identify shortcomings and propose improvements in order to adapt/define processes, products, services and tools, and support the implementation of these improvements (in the tools) until they go live.

Requirements:
• You are an industrial, civil or commercial engineer.
• You have min. 3 years' experience.
• You are fluent in Dutch or French and have a good knowledge of the other language and English.
• You have a strong sense of responsibility, can work independently and have good organisational skills.
• You are customer-oriented.
- Start: ASAP, 8 months, extension possible
- Workload: 5 days per week
- Location: Working location will be mainly in the Brussels area (homeworking possible 2-3 days a week)

Important: There many agencies looking for the same role, but we can guarantee the lowest rate. To ensure a successful deal, we ask you not to introduce yourself to other agencies at a lower price than with us!

We look forward to receiving your application via mail!
Your team from joyIT Berlin
Start date
ASAP
Workload
100% (5 days per week)
Duration
8 months
From
joyIT Berlin
Published at
04.04.2024
Contact person:
Michael Hoehne
Project ID:
2735573
Industry
Energy Industry
Contract type
Freelance
Workplace
20 % remote
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