Factory Operation Specialist - 12 Month Contract

Renfrewshire  ‐ Onsite
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Finance Service Delivery Banking Services Servicio al Cliente Customer Satisfaction Operating Margins Salesforce.Com Payment Processing


  • Onsite in Erskine 3 days per week
  • Inside IR35
  • 6th May 2024 to 6th May -month contract)
  • No clearance needed, financial check will be required

You'll be joining our clients Financial Services Delivery Team. You'll help them to continue to offer the highest levels of Service Delivery & Customer Satisfaction whilst looking after hardware returns end-to-end for our large portfolio of Asset Upcycling Services customers.

The role spans a wide spectrum of responsibility - including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.

  • Responsible for SOW system setup
  • Pricing, banking details and factory obligations
  • Prepare relevant quote terms for priced bids
  • Create asset return requests in D365
  • Responsibility for chain of custody tracking
  • Monitor the input and throughput of returned assets as they are processed in the factory
  • SPOC for factory status to AM (status desk)
  • Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)
  • Execute asset reconciliation in D365
  • Responsible for settlement accuracy and financial credit/rebill adjustments
  • Payment requests and remittance confirmation

How you'll make your mark:

  • Deliver the highest levels of Customer Care.
  • Ensure strongest chain of custody for hardware in our care.
  • Meet & exceed exacting customer KPIs.
  • Own & resolve all issues to successful resolution in the client's view.
  • Be single point of contact for your accounts.
  • Collaborate - identify, share & implement best practices.

About you:

  • Typically, 3+ years' experience in a related business.

Knowledge and Skills:

  • Good knowledge of IT & Services industries.
  • Ability to analyse problems & solve creatively.
  • Communicate well verbally & in writing.
  • Manage relationships well at all levels.
  • Facilitate exceptional levels of service delivery.
Start date
6th May 2024
12 months
Synergize Consulting Ltd
Published at
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