Factory Operations Specialist

Renfrewshire  ‐ Onsite
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Finance Service Delivery Banking Services Servicio al Cliente Customer Satisfaction Economy Recruitment IT Service Management Operating Margins Salesforce.Com Data Protection Payment Processing Circular Economy


TEKsystems are supporting a worldwide leader in the IT services industry in looking for a Factory Operations Specialist.

Longterm 12-month Contract role - paying from £120 a day (Inside IR35)

Job Description:

You'll be joining the Financial Services EMEA AUS Delivery Team. You'll help us to continue to offer the highest levels of Service Delivery & Customer Satisfaction whilst looking after hardware returns end-to-end for our large portfolio of Asset Upcycling Services customers.

The role spans a wide spectrum of responsibilities - including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.

  • Responsible for SOW system setup
  • Pricing, banking details, and factory obligations
  • Prepare relevant quote terms for priced bids
  • Create asset return requests in D365
  • Responsibility for chain of custody tracking
  • Monitor the input and throughput of returned assets as they are processed in the factory
  • SPOC for factory status to AM (status desk)
  • Perform final cost/margin analysis on assets received. (Product substitutions, productadditions & removals, etc.)
  • Execute asset reconciliation in D365
  • Responsible for settlement accuracy and financial credit/rebill adjustments
  • Payment requests and remittance confirmation

How you'll make your mark:

  • Deliver the highest levels of Customer Care.
  • Promote the HPEFS Circular Economy philosophy.
  • Ensure the strongest chain of custody for hardware in our care.
  • Meet & exceed exacting customer KPIs.
  • Own & resolve all issues to successful resolution in the client's view.
  • Be the single point of contact for your accounts.
  • Collaborate - identify, share & implement best practices.

About you:

  • Typically, 3+ years' experience in a related business.

Knowledge and Skills:

  • Good knowledge of IT & Services industries.
  • Ability to analyze problems & solve them creatively.
  • Communicate well verbally & in writing.
  • Manage relationships well at all levels.
  • Facilitate exceptional levels of service delivery

Job Title: Factory Operations Specialist

Location: Erskine, UK

Rate/Salary: 120.00 GBP Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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