Description
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
Tasks and Responsibilities
-Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
-First and second level technical support – calls/tickets/user interaction
-Provide prompt responses to IT related questions from end-users
-Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
-Create, maintain, utilize knowledge articles
-Provide IT onboarding trainings to new starters
-Contribute to continuous improvement initiatives
I am looking forward to your message and our first call!
Tasks and Responsibilities
-Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
-First and second level technical support – calls/tickets/user interaction
-Provide prompt responses to IT related questions from end-users
-Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
-Create, maintain, utilize knowledge articles
-Provide IT onboarding trainings to new starters
-Contribute to continuous improvement initiatives
I am looking forward to your message and our first call!