FSA260906P2A1: SAP Service Delivery Manager / Application Service Manager - CAS (Riyadh, Hybrid)

joyIT Recruiting GmbH
Contact person: joyIT Recruiting GmbH
Riyadh,  Saudi Arabia
80% remoteFreelanceasapDuration 12 months100% workload
ITApplication Performance ManagementApplication ServicesSAP CATSSAP ApplicationsSAP CRMSAP CSSAP ImplementationSAP Web Application ServerSAP PMSAP ProjektmanagementSAP PSSAP SCMSAP Solution ManagerService DeliverySAP AMSSAP C4CSAP EAMSAP CARSAP TMServiceNow Customer Service ManagementService Delivery Management

Description

The client is seeking an Application Service Manager for Cloud Application Services (CAS) customers in the MENA region. The role focuses on managing customer engagements across the entire lifecycle and ensuring service delivery excellence.


Responsibilities
  • Creation and maintenance of operation and processes from customer aiming engagement excellence
  • CAS Execution Plan Creation & Maintenance
  • Orchestrate unified communication with involved teams
  • Managing the CAS engagement across the customer lifecycle (Transition, Onboarding, Operations & Offboarding)
  • Ensuring a successful service execution with regular oversight on key business metrics (margin, revenue, consumption and c-sat)
  • Promote service quality excellence and one-stop shop CAS experience
  • Drive engagement and alignment with other stakeholders to provide one unified, harmonious customer experience
  • Be proactive in identifying opportunities for optimization, innovation, adoption and suggest potential improvements to the customer, with extensive SAP applications knowledge
  • Driving CAS engagement as trailblazer and up-sell products and service portfolio


Qualifications
  • Extensive SAP applications knowledge
  • Support languages: English and Arabic

Additional informations
  • Start: September 2026
  • End: August 2027
  • Location: Riyadh
  • Customer region: MENA region
  • Visits to customer locations in Riyadh are required; remaining support is remote
  • Hours per day: 8
  • Hours per week: 40


Next Steps
If the application process provides an option to send an email or a comparable notification, please activate it so that we can remain in contact with you.
After submitting your application, you will automatically receive an application link for the next steps in the process.
Please apply only if you are professionally qualified for the position and your rate expectations are suitable for the project.

We look forward to receiving your application.

Your team at joyIT.

Application form