Description
Description
Experience in Genesys Contact Center Technology especially in migrating from on-premise to Cloud. Experience on NICE call recording, IVR flow development, knowledge on Java will be an added advantage.
Program/Project Overview:-
Project involved migrating existing on-prem Genesys Contact Center environment to Genesys Cloud, which involved building all the new call flows, and setting up all new channel work flows in Cloud. Migrating agents from Thick client to web based Desktop application
Experience in Genesys Contact Center Technology especially in migrating from on-premise to Cloud. Experience on NICE call recording, IVR flow development, knowledge on Java will be an added advantage.
Program/Project Overview:-
Project involved migrating existing on-prem Genesys Contact Center environment to Genesys Cloud, which involved building all the new call flows, and setting up all new channel work flows in Cloud. Migrating agents from Thick client to web based Desktop application